Product image display problem
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Hi,
The picture on the left side of the product page is not displayed when it is opened for the first time. What is the reason? For example, this pageļ¼
https://paste.pics/7c5ae447f23c7c5f62f9df85f32ae0d0
Please help me check it,and how can i do?
thank you
Best wishes
Hello,
Could you please disable all plugins that are not related to our theme and provide us your FTP access so we can check it?
Thank you in advance
Hello, thank you for your remind, just now, I checked it out, and when I disable the wp rocket plugin, the images can be displayed, It’s the plugin’s problem. so can’t I use this plugin? Or is there something wrong with my settings of this plugin? please help me check again,thank you.
Sorry. And I didn’t use FTP.
This is my cpanel information, if you need it.
Thank you
Hello,
Try to disable the Lazy load option for images that comes with the plugin. You can use our theme’s lazy loading option instead.
Kind Regards
I have disabled the Lazy load option for images, but the problem still exists:
https://paste.pics/962479f07ec39f72184e1a744b162830
https://paste.pics/789a0a8d2e3d6f7840d02741c10c95cf
And where can I find the themeās lazy loading option? Could you help me?
Thank you
You need to enable the “WP Rocket delay JS exclusions” option in Theme Settings -> Performance -> Plugins.
As for the lazy loading, you can enable it in Theme Settings -> Performance -> Lazy loading.
Kind Regards
ok. I did it as you said. The issue of product image display has been resolved.
Thank you very much.
Best wishes
Great, you are welcome! Feel free to contact us if you have any further questions.
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