Home › Forums › WoodMart support forum › AJAX import error – Prebuilt website import

AJAX import error – Prebuilt website import

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • January 12, 2023 at 12:53 pm #434788

    19xela86
    Participant

    Hi Guys,
    I always get the following message when I want to import a prebuilt website (drinks):

    AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.

    All PHP values ​​are correct. All external plugins are disabled and I’ve already tried with the parent and child theme. No chance. The import stops immediately at 0%.

    Attachments:
    You must be logged in to view attached files.
    January 12, 2023 at 1:43 pm #434801

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your FTP access so we can check it?

    Thank you in advance

    January 12, 2023 at 1:47 pm #434805

    19xela86
    Participant

    Already done

    • This reply was modified 2 years ago by 19xela86.
    January 12, 2023 at 1:52 pm #434809

    Artem Temos
    Keymaster

    It is admin access from your dashboard. But we need FTP also since we think that our theme is not installed properly. Some files might be missed.

    Kind Regards

    January 12, 2023 at 2:22 pm #434811

    19xela86
    Participant

    Sorry. There you go:

    January 12, 2023 at 3:16 pm #434834

    Artem Temos
    Keymaster

    You need to update the WoodMart core plugin to the latest version. You can do this via Appearance -> Install plugins.

    Kind Regards

    January 12, 2023 at 3:24 pm #434835

    19xela86
    Participant

    Thank you 🙂

    January 12, 2023 at 3:46 pm #434850

    Artem Temos
    Keymaster

    You are always welcome. Feel free to contact us if you have any further questions.

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)

The topic ‘AJAX import error – Prebuilt website import’ is closed to new replies.