Home › Forums › WoodMart support forum › Updating theme has produced several design errors

Updating theme has produced several design errors

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • January 13, 2023 at 1:01 pm #435005

    atencion
    Participant

    Good morning,
    Updating theme has produced several design errors.
    Thank you.

    Attachments:
    You must be logged in to view attached files.
    January 13, 2023 at 4:43 pm #435061

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to hear about the inconvenience, you had updated the Theme but you haven’t updated the WoodMart Core plugin to the latest version which is 1.0.35. We have now updated the Core plugin on your Site.

    Secondly, the Footer content wasn’t appearing fine on your Site because you had two Page Builder plugins activated at the same time on your Site which is incorrect and it causes the conflict on Site. You need to activate only one Page Builder plugin on your Site of which you have imported the Demo with. In your case, it was Elementor so we deactivated the WPBakery plugin on your Site and all seems to appear fine now.

    Please check back your Site after completely clearing browser and server cache.

    Best Regards

    January 16, 2023 at 12:52 pm #435483

    atencion
    Participant

    Good afternoon, I have made the changes that you have told me but it is still wrong now looks very big Full and I do not want it to look like that, I send you a screenshot as they should look. Thank you very much

    Attachments:
    You must be logged in to view attached files.
    January 16, 2023 at 12:54 pm #435486

    atencion
    Participant

    I send you the link as the web should look like http://xtromba.com/ also the slider is not visible.

    January 16, 2023 at 4:56 pm #435562

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say but right now the URL that you shared: https://xtromba.com/, has a lot older version of the WoodMart Theme and the WoodMart Core plugin right now. Both are not updated to the latest version. The latest version of the Theme running is 7.0.4 and the Core version running is 1.0.35.

    Can you please once try to update your WoodMart theme and Core plugin to the latest version by following the given Theme’s Documentation link: https://xtemos.com/docs-topic/update-the-theme/ and then check back the issue again on your Site.

    If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

    If somehow issue still persists, then please take complete Backup of your Site first, then provide us the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards

    January 16, 2023 at 6:24 pm #435604

    atencion
    Participant

    Good afternoon, this link https://xtromba.com is just an example of how it should look like, I know it is not updated. The one that is up to date, well it gives error that is this https://xtromba.publianagrama.com/.
    I sent you the first link to see the difference.
    The error persists there is no way to recover.
    I already have the backup.
    Do you have permission to what happens because the web looks like this?

    Attachments:
    You must be logged in to view attached files.
    January 17, 2023 at 12:57 pm #435754

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    The Image that you have referenced on your other Site is appearing as you have defined it under the Elementor editor:

    https://snipboard.io/prYUgs.jpg
    https://snipboard.io/aceo13.jpg

    Please check back your Site after completely clearing browser and server cache.

    Best Regards

    January 17, 2023 at 2:14 pm #435780

    atencion
    Participant

    Good afternoon,

    Please look at the images I send you.

    I don’t know if you are seeing it or not, I’ll explain it again, but please go to the web to see it.
    Web not updated https://xtromba.com/
    Web Updated https://xtromba.publianagrama.com/

    It is seen cralamento that are not equal I explain it to you well here:

    Web not updated https://xtromba.com/ (the web is not at full width ).
    Web Updated https://xtromba.publianagrama.com/ (all the web is at full width I have tried to access to elementor so that it is not like that and does not let me).

    I attach the pictures so you can see what I mean.

    If you have any questions let me know.

    Thanks.

    Attachments:
    You must be logged in to view attached files.
    January 17, 2023 at 2:16 pm #435785

    atencion
    Participant

    Attached are other photos.
    So with all the web there is no photo margin at full width.
    Thank you.

    Attachments:
    You must be logged in to view attached files.
    January 17, 2023 at 5:03 pm #435845

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Thanks for the further clarification.

    We have tried deactivating the third party Plugins on your Site in this regard and then the issue gets resolved regarding the concerned issue that you explained.

    So, a plugin named “The Grid” was causing conflict on your Site. When we deactivated that, things were working fine by then. So, it is a third party Plugin conflict not a Theme end issue.

    And according to the Envato Policy we don’t provide Support for the third party Plugin issues. You will need to contact the respective Plugin Support in this regard. They will guide you better.

    Hope you can understand our limitations in this regard.

    Best Regards

    January 17, 2023 at 6:59 pm #435869

    atencion
    Participant

    Perfect Thank you very much

    January 18, 2023 at 9:06 am #435946

    Aizaz Imtiaz Awan
    Keymaster

    Most Welcome!!!.

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)

The topic ‘Updating theme has produced several design errors’ is closed to new replies.