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Swatches issue (500 error)

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  • January 19, 2023 at 3:42 am #436224

    Luis
    Participant

    Hello, I am getting a 500 error, I have checked the log and I found this:

    #0 /home/cuqpqehk/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/swatches.php(300): woodmart_get_option_variations(‘pa_color’, Array, false, 9424)
    #1 /home/cuqpqehk/public_html/wp-content/themes/woodmart/woocommerce/content-product.php(42): woodmart_swatches_list()
    #2 /home/cuqpqehk/public_html/wp-includes/template.php(785): require(‘/home/cuqpqehk/…’)
    #3 /home/cuqpqehk/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(284): load_template(‘/home/cuqpqehk/…’, false)
    #4 /home/cuqpqehk/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/functions.php(497): wc_get_template_part(‘content’, ‘product’)
    #5 /home/cuqpqehk/public_html/wp-includes/class-wp-hook.php(308): woodmart_woocommerce_main_loop(”)
    #6 /home/cuqpqehk/public_html/wp-includes/class-wp-hook.ph in /home/cuqpqehk/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/swatches.php on line 224

    What can we do?

    January 19, 2023 at 1:45 pm #436317

    Luke Nielsen
    Keymaster

    Hello,

    Please deactivate all plugins except these ones:

    WPBakery Page Builder or Elementor
    Woodmart Core
    WooCommerce
    Please switch to the parent theme if you use the child.

    After that, check the issue again, if the issue still persists, please confirm the permission for the plugin’s deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back. Also, please provide the access to the admin dashboard.

    Kind Regards

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