Cart not updating after item is being added

This topic has 14 replies, 2 voices, and was last updated 1 year, 9 months ago by Elise Noromit.

Viewing 15 posts - 1 through 15 (of 15 total)

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January 20, 2023 at 1:46 am #436513

robert.liang
Participant

Hi

I came across one issue, the item in cart does not automatically show unless we manually refresh the page. Please help

January 20, 2023 at 6:56 am #436547

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

January 20, 2023 at 7:33 pm #436694

robert.liang
Participant

Hi,

After we try this, it’s still not working.
However, this issue only happens if we are adding bookable product.

Thanks

January 21, 2023 at 12:16 am #436727

robert.liang
Participant

Below is the screenshot of console error message when we try to add item to the cart

January 21, 2023 at 12:18 am #436728

robert.liang
Participant

Screenshot

Attachments:
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January 22, 2023 at 6:08 am #436962

Elise Noromit
Member

Hello,

Could you kindly check the credentials, I cannot log in with this access.

Best Regards

January 22, 2023 at 6:46 am #436967

robert.liang
Participant

Try this

January 22, 2023 at 6:47 am #436968

robert.liang
Participant

This is the wp login link

January 23, 2023 at 8:32 am #437070

Elise Noromit
Member

Hello,

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Best Regards

January 23, 2023 at 8:03 pm #437279

robert.liang
Participant

Hi,

We have successfully backed up the whole site.
We have tried the storefront theme and Yith booking plugin. The cart is working totally fine.

Please log on to backend see what you can do.

Thanks

January 25, 2023 at 6:18 am #437605

Elise Noromit
Member

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Switch to the parent themes and check the issue.

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

January 25, 2023 at 6:57 pm #437824

robert.liang
Participant

Hi,

we have tried the above debug procedure and ” Yith booking” plugin is having conflict with Woodmart.

Do you have a trigger for reload the mini cart after a product is added? If not, please enable it and hopefully it is fixed.

January 28, 2023 at 2:16 am #438440

Elise Noromit
Member

Hello,

The error is caused by enabling AJAX Add to cart which conflicts with your plugins.

If you have any questions please feel free to contact us.

Best Regards

January 28, 2023 at 3:26 am #438454

robert.liang
Participant

Can you add a patch to Woomart for reload the mini cart after a product is being added?

January 29, 2023 at 5:52 am #438649

Elise Noromit
Member

Hello,

I am afraid our developers do not have a quick solution to the problem. You need to detect which plugin conflicts with the AJAX cart feature and deactivate it.

If you have any questions please feel free to contact us.

Best Regards
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