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White space on mobile device and mobile menu is not opening

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  • #437631

    numanmalik101
    Participant

    Hello.

    I have some issues on mobile that Menu on mobile is not working and secondly there is space in the header section on the blog page when I open it on mobile.

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    #437777

    Hello,

    1- As we are checking the Site regarding the Mobile Menu concern, when we are checking it through the browser inspect tool for the Mobile view it is working fine but on real time Mobile view, it isn’t opening. We have tried deactivating all the third party Plugins on your Site too but the issue persists on your Site.

    On our Test Site, we have confirmed we aren’t facing such an issue. Here is the Test Site URL, you can check yourself too: https://blackpearlspro.com/woodmart_support/

    So, it seems that there is some Server end cache issue on your Site. Right now, as the third party Plugins are deactivated on your Site, could you please once contact your Hosting provider and ask them to disable any sort of Server cache being enabled (if any) and completely flush it out too and then check back your Site after completely clearing browser cache. Hopefully, the issue will get resolved by then.

    2- As far as we are seeing the Blog page on your Site, we aren’t seeing any space like you mentioned: https://snipboard.io/gIXixt.jpg

    Best Regards

Viewing 2 posts - 1 through 2 (of 2 total)