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Whenever add the newest product into “My Wishlist” need reload page to update

Viewing 23 posts - 1 through 23 (of 23 total)
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  • January 25, 2023 at 3:56 pm #437766

    e911.tw
    Participant

    Dear Supporter,

    When I add any products to “my wishlist”, I always need to reload the page to see the newest update.
    If my wishlist page like the shopping cart page does not need to reload the page to see the newest update, it will be much more friendly for users, because most users do not know he has to reload the page to see the newest update.

    Please check it from my site.

    January 26, 2023 at 6:48 am #437893

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    January 26, 2023 at 12:15 pm #437968

    e911.tw
    Participant

    Hi Supporter,

    This problem remains after I closed all other plug-ins except the Woodmart suggestions.
    Please check.

    January 27, 2023 at 6:21 am #438176

    Elise Noromit
    Member

    Hello,

    I am checking the site and Wishlist works as it should: https://gyazo.com/fdd2ac60803f20ced3bb6dfde0dab4bf

    Could you kindly describe the steps to reproduce the issue?

    Best Regards

    January 27, 2023 at 7:46 am #438186

    e911.tw
    Participant

    Dear Supporter,

    Thanks for your reply, I test this issue on my mobile and have a screenshot step by step, please check the steps as follows and pictures.
    Step 1
    Adding product to My Wishlist.
    Step2
    This product is already added successfully, and the Wishlist shows as “1”.
    Step3
    Then click on the Wishlist icon to go to the Wishlist page, the page shows “There’s No Product in My Wishlist!”.
    Step4
    I reload the My Wishlist page, then the product that I added is shown.
    Step5
    I remove this product from My Wishlist page, the product is gone from this page which is correct.
    Step6
    If I click on the Wishlist icon “0” again, then the product that I just removed is shown on this page again!
    Step7
    I have to reload this page again to let this product really move from this page.
    After I reload it, there is no product on this page!

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    January 27, 2023 at 7:53 am #438189

    e911.tw
    Participant

    I put all the screenshots on one page, please check this picture.

    Attachments:
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    January 27, 2023 at 9:52 am #438219

    e911.tw
    Participant

    Hi Supporter,

    Actually, I find there are two conditions that the Wishlist page shows different working flow.
    1. User does not log in yet, when he adds the product to Wishlist, the Wishlist page is needed to click page reload to show the product, and this condition happened like this issue description.
    2. When the user logs in as a member account, I add a product in My Wishlist will show a lightbox to make sure whether add in or not, then when the user clicks the button, it will lead to the “My account > My Wishlist” for showing the adding result, user need not to “Reload” My Wishlist and he can see the correct product he added.

    So does it need a trigger when the user does not log in yet to let the Wishlist page open and reload?

    Please see the pictures.

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    January 29, 2023 at 4:54 am #438640

    Elise Noromit
    Member

    Hello,

    I have tested your site on Android, I added a few products to the cart, then I went to the Wishlist and saw all the products without reloading.

    I deleted the products, and they disappeared. What browser and device do you use? Please check the cache settings, it seems the cache causes the problem.

    If you have any questions please feel free to contact us.

    Best Regards

    January 29, 2023 at 10:06 am #438666

    e911.tw
    Participant

    Hi,

    I have tested your site on Android, I added a few products to the cart, then I went to the Wishlist and saw all the products without reloading.

    You seem to be wrong about the topic of this issue, this issue is about the “Wishlist could not be correctly shown those products which users add-in.” In your test, you talk about the “Cart”, but the Cart is totally no problem with adding or deleting products from it, I’m talking about the “Wishlist”.

    Yes, I test this issue with iOS, and you can see the pictures which are iOS screenshots.
    Will you provide the same test results as mine by video or screenshots via Android? I think it’s not caused by the cache setting, because if this issue is caused by the cache why the Cart does not have this problem?

    Please check my testing picture again, I don’t know why they all disappear from my earlier post.

    January 29, 2023 at 10:10 am #438667

    e911.tw
    Participant

    My test Pictures I post it again, I don’t know why they all disappear from my earlier posts.

    January 29, 2023 at 10:16 am #438668

    e911.tw
    Participant

    I try and try, I just can not upload any pictures here! Why?

    • This reply was modified 2 years, 1 month ago by e911.tw.
    January 29, 2023 at 10:18 am #438669

    e911.tw
    Participant

    It’s very strange that I can not upload my test picture! You guys filter out this topic not uploading any pictures?

    • This reply was modified 2 years, 1 month ago by e911.tw.
    January 29, 2023 at 10:24 am #438672

    e911.tw
    Participant

    https://drive.google.com/file/d/1dhb-Z63uL6qpD2iOLlBf9w2qnl5kcYWb/view?usp=sharing
    Will this test results URL be filtered out also?

    January 30, 2023 at 3:57 am #438804

    Elise Noromit
    Member

    Hello,

    Please check how it works now.

    As soon as you check, please activate the plugins one by one to detect which one causes the problem.

    Best Regards

    January 30, 2023 at 6:10 am #438819

    e911.tw
    Participant

    Hi Supporter,

    Yes, I saw that all plug-ins were deactivated by you, but the performance is the same as it was.
    That’s if the user does not log in as a member when he adds a product to the wishlist he has to reload the wishlist page to see that product, that means the wishlist function fails for the user if he does not know to reload the wishlist page.

    January 31, 2023 at 2:54 am #439117

    Elise Noromit
    Member

    Hello,

    The problem is caused by the server and site cache. You need to exclude the Wishlist.

    If you have any questions please feel free to contact us.

    Best Regards

    January 31, 2023 at 5:06 am #439142

    e911.tw
    Participant

    Hi Supporter,

    I’m happy that this issue has good progress, but could you have the snippet code and teach me how to exclude the Wishlist from the server cache?

    January 31, 2023 at 10:36 pm #439375

    Elise Noromit
    Member

    Hello,

    Different plugins have their own instructions.

    Please check this manual, perhaps it would be helpful: https://space.xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021#Step_4

    You would better contact plugin support or host support.

    If you have any questions please feel free to contact us.

    Best Regards

    February 2, 2023 at 11:31 am #439831

    e911.tw
    Participant

    Hi Supporter,

    OK.
    I’ll try these suggestions to optimize my website. Thank you!

    February 2, 2023 at 12:28 pm #439843

    e911.tw
    Participant

    Hi Supporter,

    In this SEO documentation, there says the Wishlist/Compare content pages should be excluded from the website caches, then all Woodmart theme Wishlist/Compare pages will be shown products correctly like the default Woocomerce Cart pages are.

    And the strings in the excluded cache column look like these below, is that right?

    /wishlist
    /wishlist/(.*)
    /compare
    /compare/(.*)

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    February 3, 2023 at 5:52 am #440095

    Elise Noromit
    Member

    Hello,

    Please follow the instruction from the manual. We do not have these instructions. As I mentioned above, this problem is caused externally.

    If you have any questions please feel free to contact us.

    Best Regards

    February 3, 2023 at 6:45 am #440111

    e911.tw
    Participant

    Hi Supporter,

    I’ve added these files excluded from my website cache pages, but unfortunately, the Wishlist still does not show the correct products as the same as before I added them. I think if this problem could not be solved in anyways, the Wishlist is a useless function for any user.

    February 4, 2023 at 4:21 am #440363

    Elise Noromit
    Member

    Hello,

    Please deactivate the cache plugins and configurations on your site and server. Check the issue, if the problem has gone, contact the plugin support and let them configure the cache correctly.

    It is definitely a cache problem.

    If you have any questions please feel free to contact us.

    Best Regards

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Viewing 23 posts - 1 through 23 (of 23 total)