Home › Forums › WoodMart support forum › Bugs on hotspots and wpbakery

Bugs on hotspots and wpbakery

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • January 25, 2023 at 6:56 pm #437819

    devbattat
    Participant

    Hi,
    There are several bugs on our website, we tried to disable third-party plugins and change theme to the parent one – it didn’t work.

    1. Hostpots are not working on the homepage.
    2. WPbakery’s “Text block settings” doesn’t have “Visual” option (pls see attached screenshots with and without “visual”/”text” modes).
    3. Footers menu (via widget) is not expandable on mobile.

    Please help us with these bugs, they appeared after updating theme and plugins.

    Thanks!

    Attachments:
    You must be logged in to view attached files.
    January 27, 2023 at 5:09 am #438161

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    January 27, 2023 at 3:33 pm #438298

    devbattat
    Participant

    Hi,
    yes I give permission for that. Please find credentials in a private content.

    January 28, 2023 at 3:48 am #438459

    Elise Noromit
    Member

    Hello,

    1. Please check the issue on the parent theme.

    2. Please provide details, and provide the actions step by step to reproduce the problem.

    If you have any questions please feel free to contact us.

    Best Regards

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)

The topic ‘Bugs on hotspots and wpbakery’ is closed to new replies.