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Filter on mobile disappear after selection

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • January 27, 2023 at 11:32 am #438247

    Lexp
    Participant

    Hi,

    I have this strange issue.
    On mobile when I click on the filter it slides out from the right.
    Once I select one of the options, and for the second time try to open the filter I only get a dark overlay but cannot see the filter with options.

    Once I refresh the page the filter appears again but the second time it again doesnt work.

    January 27, 2023 at 4:14 pm #438313

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    We have confirmed this issue on our Test Site and we aren’t facing such an issue there. Here is the Test Site URL if you want to check yourself: https://blackpearlspro.com/woodmart_support/shop/

    So, this seems to be an issue specifically happening on your Site.

    Could you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.0.4 and the Core version running is 1.0.35. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

    If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

    If somehow issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards

    January 27, 2023 at 11:03 pm #438416

    Lexp
    Participant

    Thanks for the reply.
    I have been able to isolate the issue, it appeared to be caused by a custom js code, however I don’t even know why it was there….??

    In case it helps people in the feature, the custom JS code I had and removed was:

    jQuery(document).on(‘pjax:success’, function() {

    braapf_init_load();

    });

    January 28, 2023 at 12:07 pm #438498

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    We are glad to hear that you were able to find out the issue yourself and resolved it. You are Great !

    Thanks for sharing it here, it would help others if facing the same issue.

    Let us know if you need any further assistance, we are always there for your help !

    Thanks for contacting us.
    Have a great day!

    Topic Closed.
    Best Regards.

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