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Problem with header builder

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  • #439335

    msgarra
    Participant

    Hi,
    I need to customize my header but from this morning I have problem to do this on backend (see screenshot).

    Doesn’t load the option and remain a white space….

    Can you help me pls?

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    #439425

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #439552

    msgarra
    Participant

    The problem was caused by Breeze Cache plugin.
    At the moment I disabled it but if possible I want to use in near future, can you do something?

    Max

    #439747

    Hello,

    Please consider using WP Rocket plugin. It is 100% compatible.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 4 posts - 1 through 4 (of 4 total)