Image for the category page title not showing

This topic has 7 replies, 2 voices, and was last updated 1 year, 9 months ago by Elise Noromit.

Viewing 8 posts - 1 through 8 (of 8 total)

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February 1, 2023 at 6:53 pm #439658

nilacolori.com
Participant

Hi,

I’ve just bought the theme and I’m setting it. I’ve set the image for the category page, but it’s not showing. May you help with this problem?

Thank you.

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February 1, 2023 at 8:28 pm #439679

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Please, confirm the permission for plugin deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

February 1, 2023 at 9:38 pm #439696

nilacolori.com
Participant

Hello,

Thank you for your kind answer. You can find the information requested into the private content.

Best
Carlo

February 2, 2023 at 7:08 am #439762

Elise Noromit
Member

Hello,

It seems it was a matter of cache: https://gyazo.com/48c5b605179ae61e1f1b5095d6929438

If you have any questions please feel free to contact us.

Best Regards

February 2, 2023 at 11:22 am #439823

nilacolori.com
Participant

Hello,

The problem is actually the category page title image which is still missing. Here I attach the picture where I highlighted the place where the title and its image shall be, but it’s not showing.

Best Carlo

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February 3, 2023 at 5:44 am #440092

Elise Noromit
Member

Hello,

Accessories do not have the featured image.

Please upload the image, and make sure the page title is enabled for the shop page.

If you have any questions please feel free to contact us.

Best Regards

February 3, 2023 at 5:17 pm #440278

nilacolori.com
Participant

Hello,

The page title is active in the theme options, but it’s not showing, not even in the Shop page: see attachment.

Best
Carlo

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February 5, 2023 at 4:18 am #440518

Elise Noromit
Member

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Switch to the parent theme and check.

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards
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