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AJAX import error. Try to disable all external plugins and run the import again.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • February 2, 2023 at 8:34 am #439769

    masazoelyshah
    Participant

    I meet a problem
    1

    February 2, 2023 at 8:35 am #439770

    masazoelyshah
    Participant

    I have tried to disable all the plugin, it still meet

    February 2, 2023 at 10:01 am #439788

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for contacting our support center.

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    February 2, 2023 at 10:53 am #439812

    masazoelyshah
    Participant

    I have disabled all plugins and still get the error. Also I reinstalled wordpress again, initialized everything and it still had problems

    Also, how to give you admin access

    February 2, 2023 at 11:01 am #439816

    masazoelyshah
    Participant

    I have provided the administrator account to you, you can see ”
    Slider Revolution”This has been failing to install. My past practice is to choose to skip. I don’t know if this is the cause of the above problems. You can help me install”Slider Revolution” plugin, and import the Prebuild website? The theme I want is “Accessories”

    error

    February 2, 2023 at 11:15 am #439818

    Artem Temos
    Keymaster

    Hello,

    We have installed all plugins on your website. But when we try to import the dummy content your server generated the following error https://gyazo.com/9e6716a9d3326931be66bcdf0da998a6
    It seems to be a timeout error. Please, consult with your hosting provider for help on this matter.

    Kind Regards

    February 2, 2023 at 11:49 am #439836

    masazoelyshah
    Participant

    I restarted my server and the problem still occurs, do you have any suggestion where I should go to troubleshoot the problem?

    February 2, 2023 at 12:28 pm #439845

    Artem Temos
    Keymaster

    Hello,

    Please, consult with your hosting provider for help on this matter. Restarting the server doesn’t help in such a situation.

    Kind Regards

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Viewing 8 posts - 1 through 8 (of 8 total)