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Error when importing

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  • February 7, 2023 at 11:39 pm #441201

    felipe-8989
    Participant

    When try to import “books” demo

    Show this error:

    AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.

    I go to status page, and all is ok

    • This topic was modified 1 year, 8 months ago by felipe-8989.
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    February 8, 2023 at 2:43 am #441223

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    Switch to the parent theme and try to upload.

    If the problem remains, insert the site admin access into the Private content below the message area.

    Best Regards

    February 8, 2023 at 3:12 am #441230

    felipe-8989
    Participant

    Yes, I did that, but it doesn’t work either, I’ll leave the accesses.

    Please I need the demo “books”

    Thanks

    February 9, 2023 at 3:31 am #441540

    Elise Noromit
    Member

    Hello,

    Could you kindly check the access, I cannot log in.

    Best Regards

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Viewing 4 posts - 1 through 4 (of 4 total)