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Product Tabs not showing

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #441995

    autostoreqa
    Participant

    Hi,

    You misunderstood my reply on the following thread and marked it closed:
    https://xtemos.com/forums/topic/product-tabs-not-showing/#post-441835

    There was a technical issue which was causing our site to crash, so you had requested to fix so that you may check the theme issue which were are having. Thus we had fixed that technical issue so I had replied saying that “We have fixed the technical, so please check the theme issue we are having”. In reply, you assumed that we had fixed the theme issue and closed the thread itself.. Please atleast read the last couple of replies before closing the thread!!

    Now back to the main THEME issues at hand,
    I have two major plugins which have tabs that are not showing, can you please help me resolve this as soon as possible.
    1) WCFM Vendor Info Tab – I have activated the vendor “Sold By Template – As Tab” but when I visit the product pages there is no mention of the vendor as you can see from the following product: https://autostoreqa.com/product/tobys-24000mah-battery-portable-power-station-bank-station-usb-wireless-charger/
    2) YMM – Vehicle Filtment Tab (https://snipboard.io/qK4OIT.jpg)

    #442069

    Artem Temos
    Keymaster

    Hello,

    We are sorry for the misunderstanding.

    Please, send us your admin access so we can check the configuration and try to help you.

    Kind Regards

    #442099

    autostoreqa
    Participant

    Attached are the login credentials

    #442103

    Artem Temos
    Keymaster

    Please, disable the firewall on your website temporarily so we can access it.

    #444102

    autostoreqa
    Participant

    Hi,
    Sorry for the late reply, I did not receive a notification regarding your reply. May I know IP address we can block?

    #444141

    egemenkalecik
    Participant

    299 free shipping but Free shipping bar Add 50 TL, shipping is free only free shipping .
    I don’t know English google translate

    https://prnt.sc/c2ZOYSiWVMEp
    https://prnt.sc/ESpQosciTqSw

    #444293

    autostoreqa
    Participant

    or please inform the country so I can temporarily unblock it.

    #444556

    Artem Temos
    Keymaster

    Hello,

    Here is my IP 176.98.91.47

    Kind Regards

    #444561

    autostoreqa
    Participant

    Hi,
    Please check now, I have unblocked your ip.

    #444564

    Artem Temos
    Keymaster

    Hello,

    As we can see, you are using a custom layout for your single product pages. And this layout doesn’t have Tabs element added at all. Try to either disable the custom layout or add the Tabs element to see how it works.

    Kind Regards

Viewing 10 posts - 1 through 10 (of 10 total)