Home New Guten › Forums › WoodMart support forum › Unable to update the theme

Unable to update the theme

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • February 15, 2023 at 12:13 pm #443193

    [email protected]
    Participant

    Hello, team, we are getting the following error while updating the Woodmart theme.

    Error message
    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
    Screenshot
    https://prnt.sc/UY1OLuVCidcW

    Thanks,
    Anoop

    February 15, 2023 at 12:16 pm #443195

    Artem Temos
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    February 15, 2023 at 12:21 pm #443198

    [email protected]
    Participant

    Hello team,

    Yes, have done the same above mention steps but still getting the same error.
    Please look into this.

    Thanks,
    Anoop

    February 15, 2023 at 3:06 pm #443259

    Artem Temos
    Keymaster

    Please, deactivate the theme license now so we can check.

    Kind Regards

    February 15, 2023 at 3:08 pm #443261

    [email protected]
    Participant

    Please close the ticket now we have to fix it on our end.
    Thanks

    February 15, 2023 at 3:13 pm #443268

    Artem Temos
    Keymaster

    OK, fine. Feel free to contact us if you have any further questions.

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)

The topic ‘Unable to update the theme’ is closed to new replies.