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Sidebar settings do not work

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  • February 15, 2023 at 2:10 pm #443247

    b.brenner
    Participant

    Hello,

    I could not reply to the topic “Sidebar in every post” 2 months ago because its closed. By that time the sidebar was displayed on every page or post so you changed the settings and selected the Blog Layout without sidebar. Unfortunately now the sidebar is not shown even not on the pages where it should, see screenshot and link below.
    It should be possible to have a sidebar on some pages and on others not.
    Regards

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    February 15, 2023 at 5:06 pm #443315

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.1.1 and the Core version running is 1.0.36. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

    If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

    If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards

    February 16, 2023 at 3:40 pm #443634

    b.brenner
    Participant

    Hi, I updated the theme to 7.1.2 and the core plugin to 1.0.36 but the issue still persists. I created a staging, deactivated all plugins, activated the parent theme but the issue persists.
    See login details for the staging below.
    Best regards

    February 17, 2023 at 10:10 am #443816

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue is now resolved.

    Actually, for the mentioned Pages you have created a Custom Sidebar under the Dashboard > Sidebars named as “Navigation-Download”.

    But you haven’t added any Widget in that Sidebar under the Dashboard > Appearance > Widgets, which is why the Sidebar wasn’t showing because it doesn’t contain anything. We have added an exemplary Image widget in that sidebar and now the Sidebar shows on the Pages: https://snipboard.io/aqrH96.jpg, https://snipboard.io/9RpCLf.jpg

    Please check back your Site after completely clearing the browser and server cache.

    Best Regards

    February 21, 2023 at 7:57 pm #445178

    b.brenner
    Participant

    Hello, thank you!

    February 22, 2023 at 8:18 am #445268

    Aizaz Imtiaz Awan
    Keymaster

    Most Welcome!!!.

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

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