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Woocommerce Payment Status

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  • #443251

    shweta
    Participant

    Hello Team,

    Facing some problems with our backhand woo commerce order payment is showing pending payment and bu payment deducted from my account. can you please this issue for me? for a better understanding please find the screenshot attached.

    Best

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    #443316

    Hello,

    Firstly, on your Site could you please once check how it works with some default WordPress themes like Twenty Twenty Three or WooCommerce Storefront to understand is it our theme issue or not?

    If the issue specifically arises with the WoodMart Theme, then please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.1.1 and the Core version running is 1.0.36. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

    If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

    Best Regards

Viewing 2 posts - 1 through 2 (of 2 total)