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Update Php 8.0 or 8.1

Viewing 14 posts - 1 through 14 (of 14 total)
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  • February 27, 2023 at 6:19 am #446549

    atendimento-6062
    Participant

    Hello everything is fine?

    I’m updating Php to 8.0 or 8.1 and I get an error, print below. Can you help me?

    Attachments:
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    February 27, 2023 at 10:02 am #446587

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    February 27, 2023 at 8:49 pm #446830

    atendimento-6062
    Participant

    Hello, im send message in privacy.

    February 28, 2023 at 10:18 am #446975

    Artem Temos
    Keymaster

    Hello,

    We don’t see the problem on your website now. Please, update the PHP first so we can see the actual error.

    Kind Regards

    February 28, 2023 at 3:04 pm #447073

    atendimento-6062
    Participant

    Hello, I can’t leave my website updated in php, because it has an error, and we have visits to the website, sales.

    Here’s the printout of the error. In case we need to make an appointment to see the error in real time.

    Attached error.

    Attachments:
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    February 28, 2023 at 3:07 pm #447079

    Artem Temos
    Keymaster

    Hello,

    There is some PHP fatal error on your website and we need to see it live to understand what is it caused by.

    Kind Regards

    February 28, 2023 at 3:57 pm #447093

    atendimento-6062
    Participant

    done, updated to 8.0.

    Please see as soon as possible.

    February 28, 2023 at 4:24 pm #447104

    atendimento-6062
    Participant

    Can you prioritize? the website is online and crooked…

    February 28, 2023 at 4:27 pm #447105

    Artem Temos
    Keymaster

    We see a lot of errors in the log generated by installed plugins https://gyazo.com/63f9f4acd044f6f19acf820973b37254
    Try to disable all plugins that are not related to our theme temporarily and test how it works.

    February 28, 2023 at 4:33 pm #447106

    atendimento-6062
    Participant

    see now please I can’t keep the site like this for long.

    my whats app +5511971577204

    February 28, 2023 at 4:35 pm #447107

    Artem Temos
    Keymaster

    We don’t see any errors now. So it looks like it is caused by some of the installed plugins.

    February 28, 2023 at 4:37 pm #447108

    atendimento-6062
    Participant

    which plugin?

    Are there any that you are not compatible with?

    February 28, 2023 at 4:39 pm #447109

    Artem Temos
    Keymaster

    The problem is not about compatibility with the theme. Some of the plugins are not compatible with PHP 8+ and generate a fatal error on the single product page.

    Kind Regards

    February 28, 2023 at 4:52 pm #447135

    atendimento-6062
    Participant

    ok.

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Viewing 14 posts - 1 through 14 (of 14 total)