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pages can’t be loaded properly, error occur

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • March 6, 2023 at 4:46 am #448475

    CYCLEPRO
    Participant

    Hello,

    please help to check what is the problem to load page with error prompt below:

    “Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at webmaster to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. ”

    only homepage can be load properly.

    Thank you for your support!

    March 6, 2023 at 6:30 am #448492

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    March 6, 2023 at 6:43 am #448495

    CYCLEPRO
    Participant

    Hello，

    It remain the same, please use admin access to check issues, thank you!

    Regards,

    March 7, 2023 at 5:13 am #448860

    Elise Noromit
    Member

    Hello,

    Our developers have fixed the issue, please check.

    If you have any questions please feel free to contact us.

    Best Regards

    March 14, 2023 at 3:31 am #450881

    CYCLEPRO
    Participant

    Hello，

    Yes，it’s now working fine! thank you!

    March 15, 2023 at 5:08 am #451240

    Elise Noromit
    Member

    You are welcome! We are here to help.

    Wish you a wonderful day!

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Viewing 6 posts - 1 through 6 (of 6 total)

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