Certain product category items

This topic has 11 replies, 2 voices, and was last updated 1 year, 12 months ago by Luke Nielsen.

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March 6, 2023 at 1:59 pm #448633

sayka88
Participant

hello. when i try to display on a certain page certain category items – neither categories no tags can be chosen. i’ve attached the screen. category’s name for example “besedki”, it exists but is not displaying here. could you be so kind to help.

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March 6, 2023 at 3:29 pm #448673
sayka88
Participant
the same situation is with the ids
- This reply was modified 1 year, 12 months ago by sayka88.
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March 6, 2023 at 5:21 pm #448756

Luke Nielsen
Keymaster

Hello,

In order to better assist you with your request, we’ll need temporary admin access to your website. Can you please provide us with the necessary login credentials? We understand the sensitivity of this request, and we assure you that we will handle your information with the utmost confidentiality.

Kind Regards

March 6, 2023 at 5:55 pm #448766

sayka88
Participant

of course.

March 7, 2023 at 10:33 am #448906

sayka88
Participant

any news?

March 7, 2023 at 11:02 am #448925

Luke Nielsen
Keymaster

Hello,

May I request you provide the website URL as well?

Looking forward to collaborating with you!

Kind Regards

March 7, 2023 at 11:03 am #448926

sayka88
Participant

i-wood.kz

March 7, 2023 at 11:41 am #448944

Luke Nielsen
Keymaster

Hello,

I would like to request temporary FTP access to the site to take a better look at the issue there.

Looking forward to hearing back from you!

Kind Regards

March 7, 2023 at 1:57 pm #448993

sayka88
Participant

here you are. hope it helps.

March 8, 2023 at 12:00 pm #449285

Luke Nielsen
Keymaster

Hello,

There are incorrect attributes in Products -> Attributes and slang in attributes must be written in Latin.

https://monosnap.com/file/4sv4mkBizpyktzhivJ7y73ji4UcGBw

https://monosnap.com/file/1aiPPAYHD0DrHsHmtENNRYGLESFAMM

So you need to fix these things and recheck the issue.

Kind Regards

March 9, 2023 at 6:04 am #449543

sayka88
Participant

did it. it works now. thank you so much for all your support. have a nice day!

March 9, 2023 at 1:17 pm #449630

Luke Nielsen
Keymaster

Hello,

Glad that the issue is resolved.

In case you need any additional help, I’d be more than happy to assist you.

Have a good day!

Kind Regards
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