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Custom Stock Status plugin conflict

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  • March 8, 2023 at 5:56 pm #449442

    onlinestore
    Participant

    Hello, we installed the Custom Stock Plugin from Addify, but there’s a conflict with where the custom stock status should appear in product pages. Basically when selecting a variation, product price disappears and custom stock status appears in its place. Addify support asked to contact you if you can help understand the issue, I copy what they wrote:

    ==
    I debug your issue & it seems a hook is not triggering properly on your site properly.

    When I change the theme to default it’s working properly.

    Can you please do us a favor by contacting to WoodMart theme support?

    If they can let us know which hook they are using instead of “woocommerce_available_variation”, as it’s not working properly on WoodMart Theme.

    It would be easier for us to resolve the issue.

    Thank you!

    March 9, 2023 at 10:05 am #449567

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder
    Leave your additional plugin also activated so we can see the stock issue.

    Thank you in advance

    March 9, 2023 at 11:40 am #449595

    onlinestore
    Participant

    Hello, below you can find access info. Please note that Addify support already disabled all plugins and tested in the past few days, with Storefront theme everything works, with Woodmart theme there is the issue. You can disable plugins if you need to, of course.

    March 9, 2023 at 11:48 am #449599

    Artem Temos
    Keymaster

    Hello,

    Please, send us a direct link to the page with the problem. Also, disable external plugins temporarily so we don’t break anything.

    Thank you in advance.

    March 9, 2023 at 11:55 am #449602

    onlinestore
    Participant

    Hello, this is a simple product with custom stock status (“spedito in 1-3 giorni lavorativi”) and works as supposed to: https://atmosphere.it/shop/tessile/bagno/coppia-asciugamani-ospite-floral-fantasy-pink/

    This is a variable product: https://atmosphere.it/shop/offerte/sconti/portafoglio-cash-card/
    You don’t see custom stock status in variable product and when you select a color the price disappears and custom stock status appears at its place, instead it’s supposed to stay just above the default stock status.

    I am disabling plugins right now. Thanks.

    March 9, 2023 at 11:58 am #449604

    Artem Temos
    Keymaster

    Hello,

    Thank you for the explanation.

    You need to disable two options in Theme Settings -> Shop as shown on the screenshot https://gyazo.com/062d9c5d0f5711265c247d4bf9a6c5c6

    Kind Regards

    March 9, 2023 at 12:05 pm #449608

    onlinestore
    Participant

    Thanks! It seems that only disabling the second option was enough. The custom stock and default stock are displayed “side by side” though, do you think it’s possible to see it one below the other like in simple products?

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    March 9, 2023 at 12:22 pm #449611

    Artem Temos
    Keymaster

    Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue.

    .woocommerce-variation-price:not(:empty)+.woocommerce-variation-availability {
    display: block;
    margin-left: 0;
}
    March 9, 2023 at 12:33 pm #449615

    onlinestore
    Participant

    It worked, thanks!

    March 9, 2023 at 3:42 pm #449694

    Artem Temos
    Keymaster

    You are always welcome. Feel free to contact us if you have any further questions.

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