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Login error text link doesn’t do anything

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  • March 9, 2023 at 1:59 pm #449654

    oana.sasaran
    Participant

    I have tried to test the login authentication and I register with an existing user email that gets me an error. The error text is expected, it says the the email address is already used by another user.
    This text contains a link that says “Please login” and that link doesn’t do anything.
    I have search all the theme’s settings but I couldn’t make that link to work.

    Please can you help us understand why is this happneing?

    • This topic was modified 1 year, 12 months ago by oana.sasaran.
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    March 9, 2023 at 4:22 pm #449722

    Luke Nielsen
    Keymaster

    Hello,

    Make sure that you have enabled an appropriate functionality in WooCommerce -> Settings -> Accounts & Privacy.

    https://prnt.sc/IpLrJ_kPZtoc

    Feel free to contact us if you need any more information or have any questions.

    Kind Regards

    March 9, 2023 at 4:28 pm #449724

    oana.sasaran
    Participant

    Thank you for your response!

    The same settings are enabled as in the screenshot, but still nothing..

    March 9, 2023 at 5:11 pm #449744

    Luke Nielsen
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Looking forward to collaborating with you!

    Kind Regards

    March 9, 2023 at 5:44 pm #449758

    oana.sasaran
    Participant

    Sure, I will come back with an answer as soon as possible.

    March 10, 2023 at 10:30 am #449942

    Luke Nielsen
    Keymaster

    Hello,

    I appreciate your message and am happy to assist you further. I will wait for your response and will be available to help you in any way I can.

    Kind Regards

    March 10, 2023 at 2:33 pm #450053

    oana.sasaran
    Participant

    I have tried with a different theme and the link doesn’t work.

    Can you please help me at least find out from where is coming this error or problem?

    Thank you so much for your time!

    March 10, 2023 at 4:15 pm #450084

    Luke Nielsen
    Keymaster

    Hello,

    In general, this functionality comes from WooCommerce so I suggest you contact their support for further solutions. Also, here is a topic on GitHub with a similar problem, please check it as well.

    https://github.com/woocommerce/woocommerce/issues/33265

    Kind Regards

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Viewing 8 posts - 1 through 8 (of 8 total)