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Frequent display bugs

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  • March 12, 2023 at 7:12 pm #450474

    jeff44
    Participant

    Good morning,

    I am creating a site, and I notice that I often encounter display bugs. Often they disappear when I reload the page but it’s still too frequent and I don’t want my client to come across them. I have this bug with all icons list, promo banner and testimonials. That’s really terrible.

    The first bug mainly occurs on the homepage. Sometimes my images and slider structure are all broken.

    There is also the Icon List element, which displays a dot in front of my lists. We see a black dot next to the icon. When I switch to the Elementor page builder, they are no longer visible…

    I started the site a few hours ago, I don’t use any cache or minification system.

    Can you help me solve this problem which is seriously affecting my development?

    Regards,
    Jeff

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    March 13, 2023 at 4:49 pm #450768

    Luke Nielsen
    Keymaster

    Hello,

    1. Could you please use our “List” element instead of Elementor’s? Then recheck the issue.

    https://monosnap.com/file/To1SzkYABsdhz9CQ6thVG7lh9z91PW

    2. As for the banners, they started to look well, please let me know if you sorted this out.

    https://monosnap.com/file/HcPKyL8DjQKq2x8kNWyze6KkuhChRL

    Kind Regards

    March 13, 2023 at 7:23 pm #450813

    jeff44
    Participant

    Hello,

    Thank you for the fast support.
    About the List, it’s resolved with your element tools.

    For the banners bug and testimonials, I still got the problem. Seems it’s appear after editing, when I leave the Elementor Page Builder and I back to the page view.

    I show you with screenshot, bug I got 5mn ago after edited icons list.

    Regards,
    Jeff

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    March 13, 2023 at 7:24 pm #450815

    jeff44
    Participant

    Oh I see on the screenshot, even with your List element, the dot are still here… incredible

    March 14, 2023 at 4:59 pm #451130

    Luke Nielsen
    Keymaster

    Hello,

    I would like to request temporary FTP and C-Panel access to the site to take a better look at the issue there.

    Looking forward to hearing back from you!

    Kind Regards

    March 14, 2023 at 5:04 pm #451138

    jeff44
    Participant

    Hello,

    Thanks for your message.
    I add FTP and C-Panel logs in the private fields.

    Regards,
    Jeff

    March 14, 2023 at 6:12 pm #451158

    Luke Nielsen
    Keymaster

    Hello,

    After investigating the issue, we found that you have a malicious file on your server in the site files that breaks the work of our theme.

    https://monosnap.com/file/BUOo7OjIC9T7J2LPQVZKdD4AhtN4t9

    And such files are found in most folders with themes and plugins.

    https://monosnap.com/file/r4t9hTHfS0325NIZx8nbdbFqidWFf2

    Kind Regards

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