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Upgrade/Downgrade Woocommerce subscription not working – Goes to empty cart

Viewing 16 posts - 1 through 16 (of 16 total)
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  • March 21, 2023 at 10:40 pm #453188

    karashirl
    Participant

    Hello, I am testing the checkout process on my site, specifically with Woocommerce subscriptions. When I have an existing subscription and click the Upgrade or Downgrade button under Subscriptions on the My Account page, it takes me to the product page to select the new subscription length (working fine) but then when I click the Switch Subscription button it just goes to an empty Cart page.

    Could you please help me fix this?

    March 22, 2023 at 11:12 am #453283

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

    March 22, 2023 at 7:27 pm #453462

    karashirl
    Participant

    Hello, I just switched to Storefront theme and went through the same process. It properly adds the updated subscription to the cart with the prorated cost– see attached screenshot. You are welcome to switch to another theme temporarily to try it out.

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    March 22, 2023 at 7:32 pm #453464

    karashirl
    Participant

    I also noticed during this process that the Proceed to Checkout button is no longer appearing on the cart page. I checked it when I switched the theme and it appears with no problem with Storefront activated. Let me know if I need to open a new topic for this. Thanks.

    March 23, 2023 at 10:13 am #453567

    Artem Temos
    Keymaster

    Hello,

    Try to disable AJAX add to cart option in Theme Settings -> Single product -> Add to cart. Let us know if it helps.

    Kind Regards

    March 23, 2023 at 5:59 pm #453702

    karashirl
    Participant

    I tried disabling that but the button is still missing.

    March 24, 2023 at 9:21 am #453793

    Artem Temos
    Keymaster

    Could you please temporarily disable all 3rd party plugins and switch to the parent theme? Test how it works and let us know if it helps.

    March 24, 2023 at 6:34 pm #453981

    karashirl
    Participant

    I just switched to the parent theme and disabled everything except Woodmart Core and Woocommerce. Button is still missing. Screenshot attached.

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    March 24, 2023 at 6:37 pm #453985

    Artem Temos
    Keymaster

    Try to disable custom layout for the shopping cart page in Dashboard -> WoodMart -> Layouts.

    Kind Regards

    March 24, 2023 at 6:46 pm #453989

    karashirl
    Participant

    There aren’t any custom layouts there — see screenshot.

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    March 24, 2023 at 6:47 pm #453991

    Artem Temos
    Keymaster

    Try to disable the Elementor PRO plugin. Maybe you have a custom template made with Elementor PRO.

    March 24, 2023 at 6:52 pm #453993

    karashirl
    Participant

    That was already disabled in the previous test when I disabled all plugins. Only Woocommerce and Woodmart Core were enabled.

    March 24, 2023 at 6:55 pm #453996

    Artem Temos
    Keymaster

    OK, we see some custom CSS that hides elements from the cart page. Please, remove this custom CSS to fix this https://gyazo.com/4af937c31426e5f4432c14f01dcd64a5

    March 24, 2023 at 7:27 pm #454001

    karashirl
    Participant

    It’s appearing now, but the Cart Totals section is appearing twice. It seems the previous developer who worked on the site tried to hide the duplicate one with CSS, which makes sense now. How can we get rid of the duplicate section? I attached a screenshot.

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    March 25, 2023 at 3:28 am #454038

    karashirl
    Participant

    Ok, this was resolved by not using the Elementor builder and clearing the cache. I also see that the Upgrade/Downgrade Subscription button is now working. Thank you for your help.

    March 27, 2023 at 9:09 am #454323

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out! Feel free to contact us if you have any further questions.

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