Problems with individual product page images on desktop
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I have a problem on the individual products page.
The Thumbnails they are not opening on the desktop
even changing the formatting of the Thumbnails on the page it still doesn’t appear
Hi,
Please send some screenshot of the issue and send website url i will check and give you a possible solution;
Best Regards.
hello I am sending the image of the problem and also the website link
link : https://embuscadosucesso.com/
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Hi,
Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.
Best Regards.
The problem is still happening even with the plugins turned off !!! I will be giving you the path to access the site
Hi,
Firstly, we want to apologize for all the inconvenience caused in this regard.
Secondly, we have checked and further probed this concern on your Site and found out that by disabling the Custom Layout for the Single Product page under the Dashboard> Layouts > the Thumbnail Images were appearing as you can see in the following Image: https://ibb.co/JK2gL4M
So, it seems that there is some third party Plugin element or some third party Custom Code added in your Custom Layout which is causing the Thumbnails to not work correctly.
So, if you have used any of the above mentioned in your Custom Layout then kindly remove that and then enable the Layout again. Hopefully, you won’t find the issue again in this regard !
Best Regards.