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problem with the woodmart update

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • March 25, 2023 at 4:29 pm #454119

    gostellos95
    Participant

    Hello,
    As soon as I try to update my theme I get an error

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    March 26, 2023 at 6:06 pm #454233

    Elise Noromit
    Member

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Best Regards

    March 26, 2023 at 8:49 pm #454249

    gostellos95
    Participant

    thank you i succeeded now i have a problem with the bar on the side that manages the categories on my site it doesn’t want to open anymore on the phone format since the update here is my site.
    https://home-atmosphere.fr/

    March 26, 2023 at 8:53 pm #454250

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    March 26, 2023 at 9:03 pm #454254

    gostellos95
    Participant

    okay I would also like to remove the sidebar that I have on the computer format

    March 28, 2023 at 2:47 am #454624

    Elise Noromit
    Member

    Hello,

    Please check now, it works: https://gyazo.com/aecdb288115c3d38ed37cc4ba46d5a08

    If you have any questions please feel free to contact us.

    Best Regards

    March 28, 2023 at 10:08 am #454695

    gostellos95
    Participant

    hello
    it still doesn’t work

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    March 29, 2023 at 2:25 am #454978

    Elise Noromit
    Member

    Hello,

    I see the mobile menu and bottom menu which menu do you want to remove?

    Best Regards

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Viewing 8 posts - 1 through 8 (of 8 total)