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Theme Setting “General”

Viewing 9 posts - 1 through 9 (of 9 total)
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  • March 26, 2023 at 11:15 pm #454271

    xinggepoer
    Participant

    403
    Forbidden
    Access to this resource on the server is denied!

    Whenever I tried to save anything getting this error. Also, I saved the mobile logo but didn’t show on the mobile desktop version is working perfectly.

    March 27, 2023 at 1:10 am #454286

    xinggepoer
    Participant

    I am trying to change/remove some content from the theme and then try to update with Elementor Pro shows this error. Server Error 403

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    March 27, 2023 at 3:58 am #454303

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    March 27, 2023 at 11:22 am #454370

    xinggepoer
    Participant

    I’ve already entered the login and password. I didn’t accomplish much. Just installed and trying to change and getting an error at the start, could you please check and assist me on how to fix this? Thank you, the login is already attached.

    March 27, 2023 at 1:26 pm #454424

    xinggepoer
    Participant

    I just wanted to let you know that I did the logo setting and learned how to fix it, but the main issue remains the “General Theme Setting.” This error appears whenever I attempt to save or change anything.

    403
    Forbidden
    Access to this resource on the server is denied!

    Attachments:
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    March 28, 2023 at 1:13 am #454606

    xinggepoer
    Participant

    the theme has an error, whenever I make changes and save, the theme shows this error message,
    Can you reach the theme support, and explain this?

    products are not correct
    product names are not related to their images.
    Files Attached from developers. I am waiting more than 24 hours and no one has responded and fixed my error yet.

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    March 28, 2023 at 2:15 am #454615

    xinggepoer
    Participant

    How long do I have to wait? I’ve already shared my information, but no one has responded. I’m having the problem, and the developer team is just waiting because it’s a theme error, not a normal error that needs to be fixed by your support team. Could you please check and complete this as soon as possible so that I can notify the developer to begin work?

    March 28, 2023 at 3:08 am #454632

    xinggepoer
    Participant

    I already backup everything you can start setup and fix the things.

    March 28, 2023 at 9:20 am #454675

    Artem Temos
    Keymaster

    Hello,

    Try to disable mod_security on your server. It seems to block Theme Settings “save” requests. Contact your hosting provider for help.

    Kind Regards

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Viewing 9 posts - 1 through 9 (of 9 total)