Recently Viewed Product with Cache

This topic has 16 replies, 2 voices, and was last updated 1 year, 7 months ago by Artem Temos.

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March 30, 2023 at 6:40 pm #455716

Matteo
Participant

Hello, I am contacting you because I have set up a carousel of “recently viewed” products. The problem is that my site is cached and the carousel does not work.

Is there a configuration or a rule in the NGinx to set up for this to work?

It is the Kinsta cache.

March 31, 2023 at 9:13 am #455845

Artem Temos
Keymaster

Hello,

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

March 31, 2023 at 10:36 am #455891

Matteo
Participant

It works on my stage environment and when I am logged in as administrator. It’s a cache problem, because it was working on my internship environment and I pushed the environment to live.

March 31, 2023 at 10:39 am #455892

Matteo
Participant

Kinsta support thinks this is a cookie to be set as an exception in the NGinx.

March 31, 2023 at 10:51 am #455899

Artem Temos
Keymaster

So you need the name of this cookie to add it to the exception list?

March 31, 2023 at 11:19 am #455912

Matteo
Participant

Yes, maybe

March 31, 2023 at 2:54 pm #455989

Artem Temos
Keymaster

The cookie with recently viewed products is called woodmart_recently_viewed_products.

Kind Regards

April 4, 2023 at 12:40 pm #457048

Matteo
Participant

Hello, I use a full-page cache but despite the option “Update with AJAX on page load” activated. It still doesn’t work. Thanks.

April 4, 2023 at 12:54 pm #457053

Artem Temos
Keymaster

Hello,

Probably, this cookie is blocked on your server as you wrote before. Have you consulted with your hosting provider on this already?

Kind Regards

April 4, 2023 at 1:03 pm #457058

Matteo
Participant

Yes, the cookie is in the exceptions but still does not appear.

April 4, 2023 at 2:07 pm #457073

Artem Temos
Keymaster

Could you please temporarily disable all plugins that are not related to our theme so we can check what is wrong with this?

Kind Regards

April 4, 2023 at 3:51 pm #457112

Matteo
Participant

Done ! You can go.

April 4, 2023 at 4:44 pm #457153

Artem Temos
Keymaster

Sorry, but the password seems to be wrong and we can’t access your dashboard.

April 4, 2023 at 4:52 pm #457159

Matteo
Participant

Sorry

April 4, 2023 at 5:02 pm #457162

Artem Temos
Keymaster

As we can see, it works correctly on your home page now. Please, check how it works from your end https://gyazo.com/6818eb3e1ff57d64260a9c58e3d10462

April 4, 2023 at 5:31 pm #457170

Matteo
Participant

It’s because you are connected, right? Otherwise it still doesn’t work for me.

April 5, 2023 at 9:20 am #457321

Artem Temos
Keymaster

Yes, it doesn’t work in the incognito tab and we don’t see the cookie at all. So it looks like your server or some plugin still blocks this particular cookie and that is why this feature doesn’t work on your website.

Kind Regards
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