Home Forums WoodMart support forum Recently Viewed Product with Cache

Recently Viewed Product with Cache

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • #455716

    Matteo
    Participant

    Hello, I am contacting you because I have set up a carousel of “recently viewed” products. The problem is that my site is cached and the carousel does not work.

    Is there a configuration or a rule in the NGinx to set up for this to work?

    It is the Kinsta cache.

    #455845

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #455891

    Matteo
    Participant

    It works on my stage environment and when I am logged in as administrator. It’s a cache problem, because it was working on my internship environment and I pushed the environment to live.

    #455892

    Matteo
    Participant

    Kinsta support thinks this is a cookie to be set as an exception in the NGinx.

    #455899

    Artem Temos
    Keymaster

    So you need the name of this cookie to add it to the exception list?

    #455912

    Matteo
    Participant

    Yes, maybe

    #455989

    Artem Temos
    Keymaster

    The cookie with recently viewed products is called woodmart_recently_viewed_products.

    Kind Regards

    #457048

    Matteo
    Participant

    Hello, I use a full-page cache but despite the option “Update with AJAX on page load” activated. It still doesn’t work. Thanks.

    #457053

    Artem Temos
    Keymaster

    Hello,

    Probably, this cookie is blocked on your server as you wrote before. Have you consulted with your hosting provider on this already?

    Kind Regards

    #457058

    Matteo
    Participant

    Yes, the cookie is in the exceptions but still does not appear.

    #457073

    Artem Temos
    Keymaster

    Could you please temporarily disable all plugins that are not related to our theme so we can check what is wrong with this?

    Kind Regards

    #457112

    Matteo
    Participant

    Done ! You can go.

    #457153

    Artem Temos
    Keymaster

    Sorry, but the password seems to be wrong and we can’t access your dashboard.

    #457159

    Matteo
    Participant

    Sorry

    #457162

    Artem Temos
    Keymaster

    As we can see, it works correctly on your home page now. Please, check how it works from your end https://gyazo.com/6818eb3e1ff57d64260a9c58e3d10462

    #457170

    Matteo
    Participant

    It’s because you are connected, right? Otherwise it still doesn’t work for me.

    #457321

    Artem Temos
    Keymaster

    Yes, it doesn’t work in the incognito tab and we don’t see the cookie at all. So it looks like your server or some plugin still blocks this particular cookie and that is why this feature doesn’t work on your website.

    Kind Regards

Viewing 17 posts - 1 through 17 (of 17 total)