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Unable to view the SVG File of home page on MacBook Air properly

Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • March 31, 2023 at 2:21 pm #455972

    madhavbajaj
    Participant

    Hi. I’m unable to view the part of my website on the Macbook Properly whereas I can see it properly on Windows.!!

    Please review the error as soon as possible

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    March 31, 2023 at 2:49 pm #455981

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    March 31, 2023 at 3:08 pm #456004

    madhavbajaj
    Participant

    Hii, I’m Unable to see the selected area in the MacBook Air whereas I can see it Properly on Windows!

    Please review the Glitch ASAP!

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    March 31, 2023 at 3:13 pm #456008

    madhavbajaj
    Participant

    Hii I’ve disabled the plugins and Only have the necessary ones now. Still facing the same glitch on MacBook.
    I’m sharing the Admin Credentials below please don’t disable any plugins further!

    • This reply was modified 2 years, 1 month ago by Artem Temos.
    March 31, 2023 at 3:23 pm #456012

    Artem Temos
    Keymaster

    Hello,

    We just tested in Safari on Macbook and it works well. Here is a screenshot https://gyazo.com/b6c30567b186ae41699bd4e947e7a391

    Kind Regards

    April 1, 2023 at 9:10 am #456164

    madhavbajaj
    Participant

    Hi this must be some sort of glitch going on .
    But the same image is not at all visible on the phone please look over. I’m also attaching a screenshot of the same while on the mobile below:-

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    April 3, 2023 at 9:45 am #456535

    Artem Temos
    Keymaster

    Hello,

    As we can see, the column that contains this image is set to be hidden on mobile devices. You need to find this column in the WPBakery page builder and make sure that it is not hidden for mobile devices.

    Kind Regards

    April 3, 2023 at 1:16 pm #456656

    madhavbajaj
    Participant

    Sorry but the column that contains this image is not hidden on the mobile devices and I’m also attaching the screenshot of the same below.

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    April 3, 2023 at 2:12 pm #456676

    Artem Temos
    Keymaster

    On your screenshot, you edit the image element, not the column. You need to edit the column that contains this element and check its responsive settings.

    Kind Regards

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Viewing 9 posts - 1 through 9 (of 9 total)