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eRROR HEADER

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  • April 1, 2023 at 10:27 pm #456303

    horacioaryan1972
    Participant

    In the new version, the customization of the header is unconfigured
    When the image that I attached appears then the wp remains blocked until it is updated

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    April 2, 2023 at 11:42 pm #456463

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    April 3, 2023 at 2:04 am #456482

    horacioaryan1972
    Participant

    I deactivated the plugins and the problem persists, I command a screenshot, in the initial topic I command the accesses, I have already backed up, and you can deactivate plugins.

    greetings

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    April 3, 2023 at 9:57 am #456545

    Artem Temos
    Keymaster

    Hello,

    We checked your header builder interface and it works well for us now https://gyazo.com/db142a6f1adbaeb6c4b0375e9728cf86
    Please, clear your browser’s cache and test how it works from your end.

    Kind Regards

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Viewing 4 posts - 1 through 4 (of 4 total)