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image upload button does not work

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  • April 5, 2023 at 2:35 am #457252

    marcin.rupinski
    Participant

    Hi,

    I noticed strange behaviour. When I tried to add new brand I wasn’t able to add image like the button was inactive (see attached picture). Am I doing something wrong ?

    Thanks in advance for your answer

    Regards

    Marcin

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    April 5, 2023 at 10:06 am #457343

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    April 5, 2023 at 10:52 am #457371

    marcin.rupinski
    Participant

    Hi,

    Thanks for your reply. In meantime I actually found out that indeed it is a third party plugin that causes the problem. In my case it is “AI Engine: ChatGPT Chatbot, Content Generator, GPT 3 & 4, Ultra-Customizable (Pro)” and I disabled it for now, although it would be nice to be able to use it again.

    Feel free to wander around the admin area as the website is still under development (and I have backups).

    Regards

    Marcin

    April 5, 2023 at 11:34 am #457389

    Artem Temos
    Keymaster

    In this case, you need to contact plugin developers for help. As we can see, it somehow generates JS errors on that interface and breaks our theme functions.

    Kind Regards

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Viewing 4 posts - 1 through 4 (of 4 total)