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504 internal error & product not showing on cart

Viewing 20 posts - 1 through 20 (of 20 total)
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  • April 9, 2023 at 11:46 am #458454

    bilal-mohammed
    Participant

    Hi there, when I make updates to my menu from appearance, it takes 10 seconds for the changes to be made and it goes to 504 internal error page. How can I fix this?

    Also, when I add products to my cart and click on cart, the product does not show.

    April 9, 2023 at 11:56 am #458455

    bilal-mohammed
    Participant

    504 – Gateway Timeout
    This is a temporary error. Please try again later.

    April 9, 2023 at 1:00 pm #458462

    bilal-mohammed
    Participant

    Also, I have added icons next to the cateogories on my nav menu, some of them are showign icons and the last two are not showing. I have attached screenshot.

    Moreover, I have set the width to 270, but does not show the changes. only the first 6 categories are showing the changes.

    Attachments:
    You must be logged in to view attached files.
    April 9, 2023 at 1:46 pm #458468

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    April 9, 2023 at 1:57 pm #458469

    bilal-mohammed
    Participant

    Hi there, I have deactivated the plugins and the problem still persists.

    I want to reiterate the problems I am facing:

    – When I go on wordpress > appearance > menu’s and I make changes to the menu and click save, it takes 10 seconds to load and re-direct to a page saying ‘504 gateway timeout’. This has been happening since 2 days ago.

    – Other issue is, I have 8-10 categories, the first 6-8 categories of the menu I have added height, width and image for the menu and they are appearing the last two categories, the icon shows but it is not showing correctly as the others, and the width is not set.

    – Lastly, when I add product to cart, the cart is not showing.

    I have included the details for admin.

    April 10, 2023 at 2:07 pm #458694

    bilal-mohammed
    Participant

    Hi there, is there any update for the above, I need this sorted out ASAP.

    thanks

    April 10, 2023 at 9:49 pm #458757

    bilal-mohammed
    Participant

    Just an update, the 504 timeout error is fixed. Now it is just the product not showing on cart. Can you assist with that?

    April 11, 2023 at 2:01 am #458780

    Elise Noromit
    Member

    Hello,

    1. This problem occurs on the server as you have a lot of different menus and the server does not manage to process it. Please contact the host support and ask them to increase timeout and Post Max Size

    2. Use image has two options to choose the image: Dropdown background – image as the background for the drop-down.
    Menu item icon – icon aside from menu item.
    You have selected the background at the same time you do not have the drop-down which is why the image is not possible to select and set.

    3. This problem is caused by the recent Elementor Pro. Please downgrade and wait till they fix this bug.

    If you have any questions please feel free to contact us.

    Best Regards

    April 11, 2023 at 10:20 am #458831

    bilal-mohammed
    Participant

    Hi there, thanks for your response. When I do downgrade, the shopping cart does not look the same as the one shown in woodmart demo’s. I have attached a screenshot for your reference:

    Secondly, how do I remove Home Mega-electronics from the store title as I do not want that displayed. Screenshot attached

    Attachments:
    You must be logged in to view attached files.
    April 12, 2023 at 3:10 am #459042

    Elise Noromit
    Member

    Hello,

    Please check the site admin access. I cannot log in.

    If you have any questions please feel free to contact us.

    Best Regards

    April 12, 2023 at 12:12 pm #459133

    bilal-mohammed
    Participant

    Hi there, I have included the updated credentials.

    April 12, 2023 at 1:53 pm #459174

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    April 12, 2023 at 6:06 pm #459267

    bilal-mohammed
    Participant

    Hello, I have. I have also made a full back up. I give you permission.

    April 13, 2023 at 2:33 am #459316

    Elise Noromit
    Member

    Hello,

    I cannot log in. Did you change the access, please keep access valid till we detect and solve the issue.

    Best Regards

    April 13, 2023 at 11:03 am #459383

    bilal-mohammed
    Participant

    Hello, I am not sure why it is difficult to visit the website, it shouldn’t be. Can you just enter the website name only, it will redirect to the admin login page.

    April 13, 2023 at 12:35 pm #459397

    bilal-mohammed
    Participant

    Hello, apologies but I have more questions.

    1. How can I add ‘Message seller’ on the product page, my multi vendor plugin allows messaging.
    2. How does the filter work? I want to add filters for specific products categories. For example if I added a product and added their attributes, does it have to be pre-existing attributes? For the filters to show?

    thanks

    April 13, 2023 at 1:06 pm #459404

    bilal-mohammed
    Participant

    Just to touch up on the top for question 1, I have set the menu to ‘Header menu Mega electronics’ on the header builder, but it is still giving me the message and the menu do not show.

    April 13, 2023 at 1:07 pm #459405

    bilal-mohammed
    Participant

    Sorry, ignore question 1. I have figured that out

    April 14, 2023 at 2:56 am #459544

    Elise Noromit
    Member

    Hello,

    Have you solved all the products?

    If you have any questions please feel free to contact us.

    Best Regards

    April 15, 2023 at 6:27 pm #459871

    Elise Noromit
    Member

    If you have any questions please feel free to contact us.

    Best Regards

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