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Error updating theme version

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  • April 26, 2023 at 4:13 pm #462337

    collectingjokers
    Participant

    when i try to update my theme version i get the following error:
    An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    i read on your forum that i need to deactivate the license because the theme was ported over incorrectly to my website but when i try to deactivate the them it won’t let me.

    hopefully there is a work around

    April 26, 2023 at 5:16 pm #462379

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    If you can’t deactivate the theme it means that you have a nulled version of the theme. In this case, you need to download our theme from ThemeForest and reinstall it first via Appearance -> Themes.

    Kind Regards
    XTemos Studio

    April 26, 2023 at 5:26 pm #462385

    collectingjokers
    Participant

    that worked. thank you.

    April 26, 2023 at 5:30 pm #462389

    Artem Temos
    Keymaster

    You are always welcome. Feel free to contact us if you have any further questions.

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