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Woocommerce Gift Card Functionality issue “Send as Gift” disappeared

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  • May 4, 2023 at 2:52 pm #464456

    bernard.sebahieh
    Participant

    I did a plugin health check for the Woocommerce gift card functionality:

    When in health check mode: The Plugin worked with no issues
    When I activated both Child and Core themes: there was an issue, the “Send as Gift Card option” disappeared and the fields appeared to send as a gift card. (Check the screenshots)

    Please help me troubleshoot this.

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    May 4, 2023 at 4:51 pm #464506

    Luke Nielsen
    Keymaster

    Hello,

    I see that you use Layouts so most likely, the hook that calls that checkbox is missing. In cases of lack of hooks on the Layout page we have the “WooCommerce hooks” element which helps to enable missed hooks.

    https://gyazo.com/bda3d30909d68cc2a5047f31e52687b4

    You can also reach out to us if you have any questions.

    Kind Regards

    May 4, 2023 at 5:20 pm #464523

    bernard.sebahieh
    Participant

    How do I add the hook please using elementor?

    May 5, 2023 at 10:23 am #464696

    Luke Nielsen
    Keymaster

    Hello,

    I see that you built the product page via Layouts, so you need to go to Dashboard -> Layouts -> Single product and define that element: https://take.ms/prLBa . In general, we don’t know which hook exactly needs for showing that checkbox so you can either try to select all hooks one by one or contact plugin developers for help.

    Kind Regards

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Viewing 4 posts - 1 through 4 (of 4 total)