Since the template was installed, connections to dropshipping providers stopped

At first we checked if the problem was at the server level. But she didn’t. It’s related to the problem template, All information is stored on your servers. Please help to fix this error. We can’t manage our sales like that

The moment you installed your template on the communication website, the website in front of service providers does not work. It is not possible to connect to the system of the dropship suppliers. The only change made is the installation of your template. As if your template changes the code and as a result their system fails to accept API requests. Your template is somehow blocking communication.

I will try to explain again. I have a dropshipping website that manages the orders through dropshipping suppliers. Everything worked fine. But as soon as you installed your template, the orders on the website stopped being synchronized with the system of the dropshipping suppliers. Since the information of the license sits with you and we do not have access to this information. We would appreciate it if you could update us if any changes were made to the code or if there is a request from the servers to get access or something and it is rejected by the servers/template. We will be happy if you can check from your side if there is a certain communication that is not received. Simply, the problem started since we installed the template and we are trying to understand that maybe there is a rejection of the API request to connect from the template’s side. I don’t really have any screenshots to add beyond what I attached. I would be happy if you could check from your side if you put alone a person who can help us understand what the problem is