JS error on console with Video Player

This topic has 11 replies, 2 voices, and was last updated 1 year, 9 months ago by Aizaz Imtiaz Awan.

Viewing 12 posts - 1 through 12 (of 12 total)

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May 11, 2023 at 2:18 pm #466198
supp0rt
Participant
Hello,

I am using the Video Player element that the theme provides, and when I try to press the play button (link is added from youtube) I get the following JS error
```
Uncaught TypeError: t is undefined
    videoPoster /wp-content/themes/woodmart/js/scripts/elements/video.min.js?ver=7.2.3:1
    jQuery 10
    videoPoster /wp-content/themes/woodmart/js/scripts/elements/video.min.js?ver=7.2.3:1
    <anonymous> /wp-content/themes/woodmart/js/scripts/elements/video.min.js?ver=7.2.3:1
    jQuery 13

file:
video.min.js:1:185
```
And the video player never starts. This site is in development, so you can not have direct access. I have provided in the Private Content the IP, so you can check and let me know.

Let me know your thoughts
- This topic was modified 1 year, 9 months ago by supp0rt.
May 11, 2023 at 5:08 pm #466272

Aizaz Imtiaz Awan
Keymaster

Hello,

On your Site, can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. If it is not updated then you can update the Theme and Core following the Documentation Guide:
https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards.

May 12, 2023 at 12:45 pm #466427
supp0rt
Participant
Hello,

My answers are below:

On your Site, can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site.

A: Both Woodmart/WordPress/Plugins are all up to date. Also, all patched are applied. The issues did not resolve.

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third-party Plugins on your Site, remaining the Theme required ones activated.

A: I have deactivated third-party plugins and left only Woodmart Core, woo commerce and wp-bakery active.
Still, the issue did not resolve.

I have created a staging site for you to check on your end. Please note that this is a site in development, so the DNS is resolving to the old site. I have provided hosts for you to check this.

I have made a backup of the site. You are free to activate or deactivate as you wish.

Please take note that the domain name has changed since our last communication. So add the staging one and let me know the outcome.

Let me know if you need anything else.
- This reply was modified 1 year, 9 months ago by supp0rt. Reason: Fixed a typo - Added some details also
May 12, 2023 at 4:37 pm #466518

Aizaz Imtiaz Awan
Keymaster

Hello,

We are unable to login to your site. Please remove the IP restrictions. We are accessing the site from Pakistan.

Best Regards.

May 15, 2023 at 5:17 pm #467064
supp0rt
Participant
Hello,

Sorry for my late response. Can you please let me know of your IP? Or try to log in again, so I can see the error on the logs of the server and remove any restrictions.

Best Regards
- This reply was modified 1 year, 9 months ago by supp0rt.
May 16, 2023 at 9:32 am #467220

Aizaz Imtiaz Awan
Keymaster

Hello,

I have found that you are using the old version of the theme. Please update the theme to the latest Woodmart 7.2.4 version and update all the theme plugins as well. I am sure your issue will be solved.

Please read and follow the instructions given in the theme documentation here about the theme update:
https://xtemos.com/docs-topic/update-the-theme/

Best Regards.

May 16, 2023 at 1:49 pm #467326

supp0rt
Participant

Thank you for your feedback on this one.

As of Woodmart version 7.2.4, the issue is not resolved. The only thing I did was to apply the patch.

Let me know how this issue can be resolved.

May 17, 2023 at 4:16 pm #467726

Aizaz Imtiaz Awan
Keymaster

Hello,

Can you please share the Layout uRL in which you have added the video element?

Best Regards.

May 17, 2023 at 4:28 pm #467730

supp0rt
Participant

I have added the URL in the private content.

Let me know if you need anything else.

May 18, 2023 at 3:36 pm #468068

Aizaz Imtiaz Awan
Keymaster

Hello,

There is an issue with your Youtube video settings. I have changed the video URL and add our theme video and it is working fine on the page. Please check the page after removing the browser cache.

Best Regards.

May 24, 2023 at 12:33 pm #469543

supp0rt
Participant

This is a video from youtube, just for a test. It seems that a setting on the video creates this error. I also tried with another video and I can see that is working as expected now.

Best Regards

May 24, 2023 at 2:26 pm #469578

Aizaz Imtiaz Awan
Keymaster

Most Welcome!!!.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.
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JS error on console with Video Player

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