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Mobile Menu, Account Registration not working

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • May 23, 2023 at 3:53 pm #469203

    valeshbodapati
    Participant

    Hi there,
    I have been using the theme for a while and have moved to a new hosting and setup the latest version. Below 3 critical issues exist.
    1. Login/Register page – Register button not working. I have enabled in Woocommerce settings and WordPress settings to let anyone register but still not working.
    2. Mobile menu – not working. I have setup in the Menus and also in the header builder but no luck.
    3. Shop sidebar not working on mobile.
    Can you please assist at the earliest as my site is offline and i’m loosing business. Thanks.

    May 24, 2023 at 10:44 am #469485

    Luke Nielsen
    Keymaster

    Hello,

    Seems that access is incorrect: https://take.ms/zFqe4 , could you please update it?

    I await your response.

    Kind Regards

    May 24, 2023 at 10:57 am #469494

    valeshbodapati
    Participant

    Hi Luke,

    I have include new account details. Please sign-in with them. Found a weird thing. When a registered user logs in, they are able to navigate to mobile menu and also the shop sidebar but if the user is not registered they cant navigate.

    May 24, 2023 at 2:55 pm #469583

    Luke Nielsen
    Keymaster

    Hello,

    Please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable all back.

    Kind Regards

    May 24, 2023 at 3:51 pm #469600

    valeshbodapati
    Participant

    Hi Luke,

    I agree to deactivate the plugins. I have enabled maintenance mode from your theme settings, please make sure this is not turned off. Thank you

    May 25, 2023 at 9:42 am #469823

    Luke Nielsen
    Keymaster

    Hello,

    Seems that the “SiteGround Optimizer” plugins affect our functionality. Please disable that plugin and check the above issues again.

    Kind Regards

    May 25, 2023 at 11:21 am #469856

    valeshbodapati
    Participant

    Hi Luke,

    Thanks for looking into this. Deactivating that plugin helped but need to click on the menu twice to see the menu list. Please see if this can be fixed. Thanks.

    May 25, 2023 at 3:05 pm #469922

    Luke Nielsen
    Keymaster

    Hello,

    On my side it works well, here is a video: https://monosnap.com/file/t7BzQcJywdXSrssK3Pln3c3N1qYqD6

    Please try to clear the mobile/browser cache and recheck the issue.

    Kind Regards

    May 25, 2023 at 3:16 pm #469935

    valeshbodapati
    Participant

    Hi Luke,
    Thank you, its working now.

    May 25, 2023 at 4:33 pm #469973

    Luke Nielsen
    Keymaster

    Hello,

    You are welcome!

    If there’s anything you need, please write me or another member of our help desk team.

    We’re here for you!

    Kind Regards

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Viewing 10 posts - 1 through 10 (of 10 total)

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