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Woodmart Update Error

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    Posts
  • May 30, 2023 at 7:03 pm #471241

    muzelloofficial
    Participant

    Dear Woodmart Support Team,
    I am trying to update woodmart theme from my admin panel. But whenever i click on update it shows me an error like this in the picture.
    Please help to fix this issue.

    May 31, 2023 at 9:06 am #471305

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    June 1, 2023 at 8:54 pm #471938

    muzelloofficial
    Participant

    Hey
    I did the same.
    I go the theme license deactivated the theme , went to updates there was no update available.
    then I put my activation key again and activated the theme and try to update. it shows the same error.

    Attachments:
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    June 1, 2023 at 8:55 pm #471940

    muzelloofficial
    Participant

    Hey
    I did the same.
    I go to the theme license deactivated the theme , went to updates there was no update available.
    then I put my activation key again and activated the theme and try to update. it shows the same error.
    Please see attached image

    Attachments:
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    June 2, 2023 at 9:18 am #472015

    Artem Temos
    Keymaster

    Hello,

    Please, deactivate the theme and send us your admin access so we can check this for you.

    Kind Regards

    June 2, 2023 at 1:23 pm #472111

    muzelloofficial
    Participant

    Hey,
    Woodmart theme is deactivated, kindly help us to update the theme.

    June 2, 2023 at 2:29 pm #472128

    Artem Temos
    Keymaster

    Try to activate the theme now and update via Appearance -> Themes. Let us know if it works.

    Kind Regards

    June 2, 2023 at 3:11 pm #472151

    muzelloofficial
    Participant

    It shows the same error. I put my purchase code activated the theme and try to update from appearance.
    same error you can see in the attachment.

    Attachments:
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    June 2, 2023 at 3:14 pm #472153

    Artem Temos
    Keymaster

    Hello,

    Strange, but we see this error too. We have updated the theme manually on your website.

    Kind Regards

    June 2, 2023 at 3:28 pm #472161

    muzelloofficial
    Participant

    Thank you so much for quick support and updating the theme.
    Just please make sure we don’t face any problem in future updates.
    Kind regards,
    Muzello team.

    June 5, 2023 at 9:12 am #472560

    Artem Temos
    Keymaster

    Hello,

    Feel free to create a new topic if you face this update problem again in the future. We would be happy to help.

    Kind Regards

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