Split: Can’t seem to update WPBakery
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I have the same problem and I’ve already tried to update the plugin from Dashboard -> WoodMart -> Plugins
When I press the button “update” it changes status, but if i refresh the page the button state is still in “update”
And from Appearance -> Install Plugins I have also this error
Downloading update from woocommerce-com-expired-18734001738633…
Download failed. A valid URL was not provided.
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder
Thank you in advance
details in private content
Could you please temporarily disable all external plugins and send us your FTP access so we can check what is wrong?
Monitoring this thread as well, please let me know the steps to rectify this, thanks!
Hello,
We need to troubleshoot this on your website via FTP to see why the update can’t be completed.
Kind Regards
Did you try to do something with details I’ve given?
Seems the update wants to download something from “Downloading update from woocommerce-com-expired-18734001738633…” but the URL is not available
Yes, the URL seems to be wrong on your website. That is why we need to troubleshoot this and see why it is different than it should be.
Kind Regards
Unfortunately, we can’t do anything without your website access. In this case, you can update the plugin manually via Dashboard -> Plugins -> Add new. Download the latest version in your account on our website.
Done, thank you 🙂 seems to be ok
I didn’t know about this way to update theme included plugin
Have a good day
Great, we are glad that you sorted it out! Feel free to contact us if you have any further questions.
Kind Regards
The topic ‘Split: Can’t seem to update WPBakery’ is closed to new replies.
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