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White screen, landing page

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • June 28, 2023 at 11:04 am #477853

    Walls
    Participant

    Landing page load take 60 sec +

    Editing and viewing pages is fast but loading langing page on direct page visit is vey slow

    We disabled theme and activated basic, issue is theme.

    Disabled plugins except for recommended, no luck.

    June 28, 2023 at 5:30 pm #477992

    Luke Nielsen
    Keymaster

    Hello,

    Unfortunately, I cannot access: https://prnt.sc/gG1Mvmn_XxaD

    Could you please check the access from your side?

    Kind Regards

    June 28, 2023 at 5:36 pm #477994

    Walls
    Participant

    Hi,

    Thank you for the support

    login credentials coreected

    June 28, 2023 at 5:44 pm #477996

    Walls
    Participant

    cpanel invite

    June 28, 2023 at 5:55 pm #478000

    Luke Nielsen
    Keymaster

    Hello,

    Please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable all back.

    The c-panel is not required yet.

    Looking forward to collaborating with you!

    Kind Regards

    June 28, 2023 at 5:56 pm #478002

    Walls
    Participant

    hi,

    Permission granted

    June 29, 2023 at 11:42 am #478171

    Luke Nielsen
    Keymaster

    Hello,

    Thank you. Could you please disable the server cache for correct testing?

    Looking forward to hearing back from you!

    Kind Regards

    June 29, 2023 at 11:55 am #478175

    Walls
    Participant

    Hi,

    Serve caching disabled,

    I narrowed down the issue to svgs. deleting all content with svgs makes the site run super fast.

    June 29, 2023 at 2:50 pm #478237

    Luke Nielsen
    Keymaster

    Hello,

    Seems that your server is not stable because on the default theme, we can see that site loads around 20s and It’s not normal for the default theme. On the default theme, the page should load around 1s.

    https://prnt.sc/SElshwUz2JLd

    So you need to check what is wrong with the server because it loads slowly on the backend too so it is not something caused by the theme.

    Kind Regards

    June 30, 2023 at 1:55 am #478352

    Walls
    Participant

    Hi,

    thank you the support, load is normal again.

    Issue was with forwarded dns which wasnt completed.

    Thank you for the awesome support othrwise

    Best regards

    June 30, 2023 at 10:44 am #478426

    Luke Nielsen
    Keymaster

    Hello,

    You are welcome! In case you need any additional help, I’d be more than happy to assist you.

    Have a good day!

    Kind Regards

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Viewing 11 posts - 1 through 11 (of 11 total)

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