Problem with woodmart + elementor

This topic has 5 replies, 2 voices, and was last updated 1 year, 5 months ago by Artem Temos.

Viewing 6 posts - 1 through 6 (of 6 total)

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June 29, 2023 at 12:25 am #478057

DanielaM
Participant

Hi, recently I have problems with Woodmart + Elementor. I can no longer open any page in Elementor, at first the classic “the_content” error appeared, now the popup for safe mode appears but the page does not load.

I disabled all plugins but nothing changed. I reinstalled an old version of woodmart but the problem didn’t go away. The problem doesn’t appear if I use the Twenty-twenty theme.
Thank you.

June 29, 2023 at 9:16 am #478099

Artem Temos
Keymaster

Hello,

Please, disable all plugins that are not related to our theme and switch to the parent theme temporarily. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

June 29, 2023 at 10:21 am #478123

DanielaM
Participant

ok, i did. I have now installed the Maintenance. If it is needed when you do the tests you can deactivate it.

June 29, 2023 at 10:52 am #478148

Artem Temos
Keymaster

We don’t see the problem with Elementor on your website now. Please, check this screenshot https://gyazo.com/4ea26eb6534c7205bf226095e80be8d0

Kind Regards

June 29, 2023 at 1:35 pm #478218

DanielaM
Participant

Please, can you try in homepage? Thank you

June 29, 2023 at 2:52 pm #478238

Artem Temos
Keymaster

As we can see, home page edit request is blocked by your server. Check this screenshot https://gyazo.com/bff933e204fcabb0bda6c9a24edf1a98
403 error means that your server is blocking this request for some reason. You need to contact your server provider and ask them why this request is blocked.

Kind Regards
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Problem with woodmart + elementor

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