Home › Forums › WoodMart support forum › AJAX import error. Try to disable all external plugins and run the import again.

AJAX import error. Try to disable all external plugins and run the import again.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • July 1, 2023 at 10:36 am #478643

    tuanduongnhat
    Participant

    Hello.
    I’m having trouble setting “AJAX import error. Try disabling all external plugins and re-running the import. If that doesn’t work, contact our support center for further assistance.”
    Please support me. Thanks

    July 2, 2023 at 1:01 am #478671

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please follow the instruction of this manual: https://xtemos.com/docs-topic/installation-process/ if you still have the problem, insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    July 2, 2023 at 6:47 am #478695

    tuanduongnhat
    Participant

    Hello
    I still get the error when setting up to the “Prebuilt website” section.
    I have attached admind’s permission to ask for your help. Thank you.

    July 3, 2023 at 1:28 am #478745

    tuanduongnhat
    Participant

    Hello
    I’m having a problem setting up the woodmart interface and would like to get your faster help. May I know how long to wait?
    best regards.

    July 3, 2023 at 1:46 am #478750

    Elise Noromit
    Member

    Hello,

    Please switch to the parent theme and then upload the demo.

    Let us know if the problem remains.

    Best Regards

    July 3, 2023 at 2:03 am #478752

    tuanduongnhat
    Participant

    Hello
    I did but still finished.
    Best regards

    July 3, 2023 at 2:08 am #478753

    tuanduongnhat
    Participant

    Hello
    I did but still not done.
    Best regards

    July 3, 2023 at 12:32 pm #478832

    Artem Temos
    Keymaster

    Hello,

    We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function https://gyazo.com/cd55441296aca9b58bce7473686d59ee

    Kind Regards

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)