Read more issue

This topic has 14 replies, 2 voices, and was last updated 2 years, 1 month ago by Elise Noromit.

Viewing 15 posts - 1 through 15 (of 15 total)

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July 4, 2023 at 1:23 pm #479065

John
Participant

Hello,
We are using read more on a category description via HTML block but at first access the section it’s displayed wrong.
As you can see in this image https://imgur.com/a/aaHTxlJ . If we refresh the page the text will be displayed normally.
Also if you do changes on that HTML block and save it again, when you first enter on that category the section text will be displayed as in the image provided above.
Can you please help us with this issue?
Thank you!

July 5, 2023 at 5:24 pm #479424

John
Participant

Hello guys,
Do you have any updates regarding this issue?
Thanks!

July 5, 2023 at 11:58 pm #479475

Elise Noromit
Member

Hello,

Please enable script “Button show more” https://monosnap.com/file/QOX23r2NYCRLbA4DhY1x4Xuuds0yrd

Then check how it works.

If you have any questions please feel free to contact us.

Best Regards

July 6, 2023 at 2:02 pm #479638

John
Participant

Hello,
Thank you very much for your reply.
Until now it’s working, we are going to test it for a few more days and come back with an answer.
Thank you!

July 7, 2023 at 2:43 am #479790

Elise Noromit
Member

Hello,

Sure, please let us know if you have any issues.

If you have any questions please feel free to contact us.

Best Regards

July 10, 2023 at 4:16 pm #480452

John
Participant

Hello,
Unfortunately the issue it’s persisting.
Do you have any other suggestion regarding this?
Waiting for your reply,
Thank you!

July 12, 2023 at 1:11 am #480762

Elise Noromit
Member

Hello,

Our developers checked and see you have not enabled the script “Button show more” https://monosnap.com/file/QOX23r2NYCRLbA4DhY1x4Xuuds0yrd

Please follow the previous suggestion we described above, if the problem remains, please provide the page URL with the problem.

Best Regards

July 12, 2023 at 1:47 pm #480875

John
Participant

Hello,
We have done the required setting but it’s on a live website. Sorry for this confusion.
I will let you the link below so you can check it.
Waiting for other suggestion, also, you can use the development website that I have provided you at the beginning of the ticket because it’s 1 to 1 like live website.
Waiting for you reply,
Thank you!

July 13, 2023 at 3:01 am #481007

Elise Noromit
Member

Hello,

We will check all points as soon as you will be ready with the staging site.

If you have any questions please feel free to contact us.

Best Regards

July 13, 2023 at 11:36 am #481120

John
Participant

Hello,
I didn’t understand. The staging site it’s live. You can check on it and search for a fix for this issue.
Or do you need something else from me?
Thank you!

July 14, 2023 at 4:09 am #481383

Elise Noromit
Member

Hello,

I need access and confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

July 14, 2023 at 2:24 pm #481521

John
Participant

Hello Elise,
You can do everything you need on our development website.
Just to tell us at the final when you find a solution for that the fix that you have applied so we can move the changes to the live website.
Waiting for your reply,
Thank you!

July 17, 2023 at 8:33 pm #482161

Elise Noromit
Member

Hello,

Please add Collapsible content to the Styles always load https://monosnap.com/file/nlTZdh6cfBUJimrPGSPU9ihNBtfAl3 and check how it works.

If you have any questions please feel free to contact us.

Best Regards

July 18, 2023 at 5:56 pm #482442

John
Participant

Hello,
I have activated what you said. I will wait some days to check and see if the issue it’s solved.
Thank you!

July 20, 2023 at 1:08 am #482768

Elise Noromit
Member

Hello,

Sure, please contact us,

Best Regards
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