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Update theme

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • July 7, 2023 at 10:26 am #479854

    alexfatou
    Participant

    Hello,
    I want to update the theme but gives me the following error.

    What i can do now?
    I try to Deactivate theme end activate again but nothing.

    End please check why disappear footer .

    The site is live so please be careful.

    Thank you

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    July 7, 2023 at 10:36 am #479864

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    July 7, 2023 at 11:39 am #479872

    alexfatou
    Participant

    Hello,

    I did it but nothing

    Thank you

    July 7, 2023 at 2:16 pm #479897

    Artem Temos
    Keymaster

    Hello,

    Please, deactivate the theme and send us your purchase code so we can check this.

    Kind Regards

    July 7, 2023 at 2:23 pm #479901

    alexfatou
    Participant

    Item Purchase Code:
    6346b87f-fce5-41d3-bbda-e5a4ff9c0a37

    July 7, 2023 at 2:30 pm #479903

    Artem Temos
    Keymaster

    As we can see, the theme is still activated. Note that if you can’t deactivate it then you have a nulled version of the theme installed. In this case, you need to download our theme from ThemeForest and reinstall it completely.

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Viewing 6 posts - 1 through 6 (of 6 total)