Home › Forums › WoodMart support forum › Problems with the header, it doesn’t load, it appears blank.

Problems with the header, it doesn’t load, it appears blank.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • July 13, 2023 at 4:28 pm #481262

    walter
    Participant

    The website is experiencing issues loading the header, as well as when filtering prices in the store section.

    The header appears blank and doesn’t load any content.

    • This topic was modified 1 year, 4 months ago by walter.
    Attachments:
    You must be logged in to view attached files.
    July 13, 2023 at 4:29 pm #481270

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    July 13, 2023 at 4:34 pm #481273

    walter
    Participant

    We cannot disable all plugins as the site is in production.

    July 14, 2023 at 9:09 am #481423

    Artem Temos
    Keymaster

    Hello,

    Make sure that you have disabled the “Mobile DOM optimization (experimental)” option in Theme Settings -> Performance -> Other.

    https://prnt.sc/wxB58TlxdW1D

    Then clear the cache and recheck the issue.

    Kind Regards

  • Author
    Posts

Tagged: 

Viewing 4 posts - 1 through 4 (of 4 total)