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PROMO POPUP – LINK + FORM PROBLEM

Viewing 14 posts - 1 through 14 (of 14 total)
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  • March 22, 2018 at 7:10 pm #48167

    gilesp
    Participant

    Hi,

    1 – I have the popup link on the top bar called ‘UPDATES’ – this was set up in the orignal demo but the problem is it does not always work. Sometimes it does, other times it doesnt. I have attached a screen shot of the menu – can you check this looks correct?

    2 – The other problem is the form on here. I have got it to work once, but it doesnt work now and maybe this is something to do with the issue above. When I click the button this is the code in the URL – https://www.primefactorsmotorcycles.com/homepage/?field1=&website=

    Do you think there is a way to fix this? We use the same form on the contact page and that works fine, so is it something to do with the popup?

    It would be great to fix this. Let me know what you think.

    Thanks,
    Giles

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    March 22, 2018 at 7:39 pm #48174

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your FTP access so we can check it?

    Thank you in advance

    March 22, 2018 at 7:47 pm #48179

    gilesp
    Participant

    Thanks but this is a LIVE site so it’s not really possible to disable the plugins. Is there any way to avoid this?

    March 22, 2018 at 7:48 pm #48180

    Artem Temos
    Keymaster

    OK, we will try to check it with all the plugins turned on.

    March 22, 2018 at 7:56 pm #48182

    gilesp
    Participant

    Thanks very much.

    March 23, 2018 at 7:50 am #48241

    Artem Temos
    Keymaster

    Hello,

    We have fixed the first issue and it should work well now. Don’t forget to clean your browser cache.
    As for the URL, it is generated by FormCraft plugin and not related to our theme.

    Regards

    March 23, 2018 at 9:25 am #48292

    gilesp
    Participant

    Thanks, I really appreciate you looking at this.

    Unfortunately I will have to take it off again unless I can get the form to work.

    The form works on a regular page. Do you think the popup is causing a problem? I spoke to the FormCraft developer and he said it was something to do with the way the theme works, not the form itself. I don’t have the technical experience to know either way but it would be great if I could fix this because it’s really important for marketing purposes.

    If you have any more ideas, let me know.
    Thanks, Giles

    March 23, 2018 at 9:44 am #48293

    Eric Watson
    Participant

    Hi,

    Please, describe us your problems in a bit more details. Attach some screenshots and provide us a list of steps how to reproduce it on your website.

    Thank you in advance.

    March 23, 2018 at 10:10 am #48298

    gilesp
    Participant

    Thank you, I appreciate this.

    I have to go out for a couple of hours now but I quickly set up a test page with that same form here https://www.primefactorsmotorcycles.com/popup-form-test/

    You will see the thank you message when you submit it and this is how you know it has worked.

    I will send more instructions when I get back, if you need them.

    Thanks again.

    March 23, 2018 at 10:55 am #48308

    Eric Watson
    Participant

    Hello,

    As we can see on the home page, FormCraft plugin has not added JS files as like on the page that you sent to us (https://www.primefactorsmotorcycles.com/popup-form-test/) Probably you need to contact plugin developer about this issue.

    https://prnt.sc/iv8unj
    https://prnt.sc/iv8udf

    Regards

    March 23, 2018 at 3:44 pm #48370

    gilesp
    Participant

    Thanks for taking a look. The page I set up is using the same form so is the popup a problem because it works on a regular page without any problems.

    March 23, 2018 at 3:47 pm #48372

    Artem Temos
    Keymaster

    Sorry, but we don’t know why it doesn’t work in the popup. There are no any special scripts there and almost all other elements and plugins with forms work well there.

    March 23, 2018 at 4:26 pm #48387

    gilesp
    Participant

    Oh dear, that’s a real shame but thanks for looking anyway.

    March 23, 2018 at 6:00 pm #48399

    Artem Temos
    Keymaster

    You are welcome, feel free to contact us if you will have any extra questions.

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Viewing 14 posts - 1 through 14 (of 14 total)