Hello,
I am checking and I cannot find the problem: https://gyazo.com/37f47c89fa4a1285da561c86b8562197 Please provide the page URL with the problem.
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards