Problem with category element in header not showing all categories

This topic has 11 replies, 2 voices, and was last updated 1 year, 7 months ago by Elise Noromit.

Viewing 12 posts - 1 through 12 (of 12 total)

Author

Posts
July 27, 2023 at 5:54 pm #484650

Pit
Participant

I have a category element in my header bottom which is set to limit categories to 8 and open the rest upon click. It shows the 8 categories fine, but once clicked to open the rest it opens another 5 and then stucks there. I start scrolling to reveal the other categories, but it only scrolls down the background, the categories are stuck to 13. Works fine in mobile menu

July 28, 2023 at 4:56 am #484738

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Could you kindly provide the site URL and screens or details of how it should be?

Please check these manuals: https://xtemos.com/docs-topic/adding-menu-to-the-site/

Best Regards

July 28, 2023 at 2:53 pm #484870

Pit
Participant

Website is in under construction mode, so I am attaching a video which shows the problem. It should scroll down the menu element to reveal all categories, not reveal some categories and then scroll down background only. In the video you see that as I unzoom the screen more categories are revealed.

July 30, 2023 at 2:34 pm #485180

Elise Noromit
Member

Hello,

This menu is created in the Appearance > Menu.

You need to check the Product category in the Header builder > Select the header used and edit the Categories element to see which menu has been assigned. https://xtemos.com/docs-topic/how-to-add-and-edit-builder-elements/

If you have any questions please feel free to contact us.

Best Regards

July 31, 2023 at 4:14 pm #485418

Pit
Participant

Yes its the correct menu. I checked Appearance > Menu and all categories are there. I checked the Categories element in Header and the correct menu is assigned. The problem is not that the categories are missing or wrong menu used , it just doesn’t show them correctly. It shows only some of them and then just scrolls the background instead of scrolling the category element. Please check the video I sent and you will understand its pretty clear

August 1, 2023 at 4:06 am #485539

Elise Noromit
Member

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

August 1, 2023 at 11:26 am #485608

Pit
Participant

Here it is

August 2, 2023 at 4:48 am #485853

Elise Noromit
Member

Hello,

Could you kindly check the site access? I cannot log in.

Best Regards

August 2, 2023 at 11:11 am #485912

Pit
Participant

Please try new account

August 3, 2023 at 1:31 am #486093

Elise Noromit
Member

Hello,

Please check the screen: https://gyazo.com/be7a09c88e1ca21d39dbdc299c6349db

As soon as you click the “more icon” you see all the categories.

If you have any questions please feel free to contact us.

Best Regards

August 3, 2023 at 10:52 am #486174

Pit
Participant

In your video you can see that the last category once you click the more icon is “Nautical”. There are 7 more categories in this menu that do not appear when you click the more icon. You can verify that in Apperance – Menus – Product Categories. This is exactly the problem I am describing!

August 5, 2023 at 3:27 am #486661

Elise Noromit
Member

Hello,

Initially, this menu is designed to contain as many menu items as can contain the screen height.

You have added too many items and cannot show them by default.

The only way to show them all is to overflow in CSS, in this case, the menu would not be able to offer the drop-down mega menu.

As an alternative, you can redesign the menu and make main and secondary categories in the mega menu.

If you have any questions please feel free to contact us.

Best Regards
Author

Posts

Tagged: header category element

Viewing 12 posts - 1 through 12 (of 12 total)

Problem with category element in header not showing all categories

Create your WordPress website.