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Items on mobile “under” header

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • July 28, 2023 at 11:27 am #484806

    Madoo Webdesign
    Participant

    Hi!

    On our webshop nagellak.nl items are being displayed “under” the header when people enter the site for the first time (or again, after a while) on mobile. When refreshing the page, it’s all good.

    What can be done to resolve this?
    Looking forward to your reply.

    Kindest regards,
    Amanda

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    July 28, 2023 at 3:29 pm #484891

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    July 28, 2023 at 3:49 pm #484899

    Madoo Webdesign
    Participant

    Hi Luke,

    Ofcourse, no problem. Please find credentials in the private content.

    Kindest regards,
    Amanda

    July 31, 2023 at 10:40 am #485301

    Luke Nielsen
    Keymaster

    Hello,

    Could you please disable all plugins except these ones:

    WPBakery Page Builder or Elementor
    Woodmart Core
    WooCommerce

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Let me know the result.

    Kind Regards

    September 12, 2023 at 4:19 pm #495369

    Madoo Webdesign
    Participant

    Hi Luke,

    Sorry for not getting back sooner. I have done the test, I have seen no changes in the behaviour of the element while the plugins were off.

    Is there anything you can do?

    Kindest regards,
    Amanda

    September 13, 2023 at 9:22 am #495515

    Luke Nielsen
    Keymaster

    Hello,

    Right now I do not see that issue: https://take.ms/Z2RDWr

    Could you please explain how can I replicate it on my side?

    Kind Regards

    September 14, 2023 at 11:54 am #495894

    Madoo Webdesign
    Participant

    Hi Luke,

    That’s the thing… Sometimes it happens and sometimes it doesn’t. usually when you refresh the page, the first item is underneath the header.

    Could you retry?

    Kindest regards,
    Amanda

    September 18, 2023 at 9:12 am #496849

    Luke Nielsen
    Keymaster

    Hello,

    I apologize for the delay.

    Ok, I see. Please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

    Thank you in advance.

    Kind Regards

    September 20, 2023 at 3:30 pm #497764

    Madoo Webdesign
    Participant

    Hello,

    I create a staging, so you can testing everything and you can disable plugins and activated another theme.

    September 21, 2023 at 5:34 pm #498131

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    On the staging site, I cannot reproduce the issue. Did you try to check it there?

    Most likely the issue in the “Optimize CSS delivery” option in WP Rocket -> Settings -> File optimization. So please disable it and recheck the issue.

    https://prnt.sc/DZ53LE-muTAF

    Kind Regards

    September 27, 2023 at 6:30 pm #499733

    Madoo Webdesign
    Participant

    yes, I have disable this option.
    It looking good.

    Can you tell me what are the best settings in WProcket?

    September 28, 2023 at 9:44 am #499820

    Luke Nielsen
    Keymaster

    Hello,

    Yep, check the below article for help:

    https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/#Step_4

    If you have any further questions, please don’t hesitate to reach out to us.

    Kind Regards

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